Career Category Information Systems Job Description Role purpose The Senior Manager, IAM leads delivery and continuous improvement of identity services that help protect Amgen’s people, information, systems, and operations. The role provides operational leadership across Provisioning and Identity Governance, Access Management, Directory Services, and Privileged Access Management (PAM), while partnering with global service owners, technology teams, business stakeholders, and strategic suppliers. The leader is accountable for reliable day-to-day services and for advancing the IAM strategy through secure, scalable, automated, and compliant capabilities. The position may requires working in US EST shifts, including occasional extended-hours coverage, to support global operations, critical incidents, and effective handovers across time zones. The role combines service management, technical and architectural governance, risk reduction, transformation delivery, and people leadership. It operates in a global, highly regulated biopharmaceutical environment where availability, data protection, auditability, and business continuity are essential. Primary function Lead IAM operations and service delivery across multiple platforms. Set clear priorities for incident, problem, change, request, and compliance work; maintain service availability and agreed service levels; and ensure timely risk-based response to issues. Translate IAM strategy, policies, and control requirements into operational practices and technology outcomes. Build a strong team culture, develop talent, manage capacity, and strengthen collaboration across locations and functions. Core responsibilities IAM service operations and resilience Lead operational delivery across identity provisioning and governance, access management, directory services, and PAM, coordinating work across India, the United States, Portugal, and suppliers as applicable. Own service performance, operational health, availability, service-level objectives, backlogs, and capacity plans; review trends and take action before service or control risks grow. Provide incident leadership for IAM service disruptions and security events: establish severity, coordinate responders, prioritize containment and recovery, communicate clearly, and engage business continuity and crisis teams when needed. Oversee problem management and root-cause analysis. Ensure corrective and preventive actions are assigned, tracked, and reflected in runbooks, monitoring, architecture, and control improvements. Govern operational changes, maintenance, release readiness, and supplier delivery to protect production stability and ensure adequate testing, rollback plans, and stakeholder readiness. Maintain operational readiness through monitoring, alerting, service documentation, support models, knowledge transfer, and succession plans for critical systems and roles. Identity strategy, platforms, and transformation Execute the IAM roadmap and translate business, security, privacy, and regulatory needs into prioritized, supportable solutions and measurable outcomes. Guide implementation, integration, migration, and modernization across IAM platforms, including IBM Security Identity Manager (ISIM), SailPoint Identity Security Cloud (ISC), Microsoft Entra, on-premises Active Directory, CyberArk, BeyondTrust Endpoint Privilege Management (Avecto), and Sectigo certificate services, as relevant to the environment. Partner with enterprise architecture, application, infrastructure, cloud, network, endpoint, HR, and business teams to deliver secure identity patterns and resolve dependencies. Provide technical and delivery assurance: review solution designs, operational readiness, integrations, test evidence, supportability, and adherence to architecture and security standards. Contribute to identity lifecycle and governance for human, privileged, and non-human identities, including service accounts and other machine identities, in coordination with accountable security and platform owners. Risk, compliance, and governance Ensure IAM processes and platforms support applicable corporate policies, security controls, privacy requirements, and regulatory obligations in the biopharmaceutical environment. Maintain audit-ready evidence for access governance, privileged access, change management, incident response, supplier oversight, and control operation; coordinate remediation of findings and control gaps. Assess operational and technology risks, document decisions and exceptions, and prioritize mitigations according to business impact and risk appetite. Ensure access is provisioned, changed, reviewed, and removed through authorized, traceable processes; strengthen segregation of duties and least-privilege practices. Oversee supplier performance, deliverables, service levels, quality, and risk actions; clarify accountability between internal service owners and delivery partners. Stakeholder leadership and communication Build trusted relationships with global IAM service owners, cybersecurity leaders, business and application owners, control functions, and suppliers. Communicate service health, material incidents, risks, decisions, dependencies, and recovery plans in a timely manner, tailoring detail to technical and executive audiences. Facilitate cross-functional prioritization and resolve ownership or capacity conflicts with a focus on business outcomes and continuity. Represent IAM operations in governance forums, audits, architecture reviews, and transformation steering discussions; present concise, evidence-based recommendations. People management responsibilities Provide clear direction, connect team priorities to organizational goals, role-model Amgen values, and create an environment where people can raise concerns and offer ideas. Lead managers and individual contributors as applicable; establish regular 1:1s, team forums, skip-level conversations, and transparent communication of business context and organ