At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You and This Role As a Customer Manager, based in Kolkata, India, you will be a dynamic and self-motivated commercial professional who combines strategic thinking with disciplined execution to drive profitable growth. In this role, you will lead the Building & Infrastructure business across Eastern India and Bangladesh, with responsibility for key market segments including Projects, Retail, Construction Chemicals, and other strategic growth areas. You will be responsible for developing and executing growth strategies, identifying and converting new business opportunities, strengthening strategic customer relationships, and expanding Dow’s route-to-market network. This includes working closely with distributors, dealers, retailers, hardware stores, contractors, applicators, and other key industry stakeholders. You will be equally effective in engaging customers at the point of sale, influencing project stakeholders, and presenting market insights, business strategies, and growth recommendations to senior leadership. Success in this role requires the ability to combine customer insights, channel development expertise, project specification influence, value-based selling, and cross-functional collaboration to accelerate market penetration and drive sustainable business growth. Your ability to translate market trends and customer needs into actionable commercial strategies will be instrumental in strengthening Dow’s market position and delivering long-term business success. Responsibilities • Develop and execute growth strategies for the Building & Infrastructure business across Eastern India and Bangladesh, with a strong focus on Projects, Retail, Construction Chemicals, and other designated market segments. • Expand and strengthen the retail route-to-market by developing high-performing networks of distributors, dealers, retailers, hardware stores, contractors, applicators, and other channel partners to maximize market reach and customer adoption. • Build and maintain strategic relationships with developers, architects, consultants, contractors, fabricators, and other key decision-makers to influence specifications and secure project opportunities. • Identify, qualify, and convert new business opportunities while maintaining a robust sales pipeline, accurate forecasts, and disciplined opportunity management from inception through closure. • Drive value-based selling initiatives, commercial negotiations, pricing strategies, and joint business plans that contribute to revenue growth, margin expansion, customer retention, and channel excellence. • Collaborate closely with Marketing, Product Management, Technical Service, Supply Chain, and Customer Service teams to deliver customer value while providing market intelligence, competitive insights, and business updates to senior stakeholders. Qualifications To be successful in this role, you should possess: • A Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from a recognized institution. An MBA or Master's degree in Business Administration, Marketing, Engineering, or a related discipline is preferred. • 10-12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial roles. • Proven experience serving customers within the Building & Infrastructure, Construction Chemicals, Building Materials, Architectural Solutions, or related industries. • Demonstrated success in developing and growing markets through distributors, dealers, retailers, hardware stores, contractors, applicators, and similar channel partners across geographically diverse regions. • Experience managing strategic accounts, major projects, and specification-driven opportunities while influencing a broad range of stakeholders involved in purchasing decisions. • A proven track record of independently developing markets, converting opportunities into sustainable business growth, and presenting business strategies and recommendations to senior leadership. • Willingness and ability to travel extensively across Eastern India and Bangladesh. Your Skills • Market development and growth strategy, with the ability to transform customer, channel, and competitive insights into executable business plans. • Channel and retail development, including distributor management, dealer expansion, outlet penetration, and demand generation. • Strategic account and project management, including stakeholder mapping, specification influence, and opportunity conversion. • Value-based selling, commercial negotiations, and development of differentiated solutions that create customer value. • Business planning and commercial analytics, including sales forecasting, pipeline management, performance tracking, and corrective action planning. • Strong executive communication and stakeholder management skills, with the ability to effectively present business strategies, market intelligence, and growth recommendations. Additional Notes • This position supports market development activities across Eastern India and Bangladesh. • The business portfolio includes Projects, Retail, Construction Chemicals, and other designated Building & Infrastructure market segments. • Extensive travel is required to develop customer relationships, strengthe