Utilization Management Representative I (US)

Anticipated End Date: 2026-11-26 Position Title: Utilization Management Representative I (US) Job Description: Utilization Management Representative I (US) Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Utilization Management Representative I (US) will be responsible for coordinating cases for precertification and prior authorization review. How you will make an impact: • Manage incoming calls or incoming post services claims work. • Determine contract and benefit eligibility. • Provide authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. • Refer cases requiring clinical review to a Nurse reviewer. • Identify and enter referral requests into the UM system in accordance with the plan certificate. • Respond to telephone and written inquiries from clients, providers and in-house departments. • Conduct clinical screening process. • Authorize initial set of sessions to provider. • Check benefits for facility based treatment. • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. • Maintain focus during extended periods of sitting and handle multiple tasks in a fast-paced, high-pressure environment. • Demonstrate strong verbal and written communication skills, both with virtual and in-person interactions. • Apply attention to detail, critical thinking, and problem-solving skills to resolve issues. • Demonstrate empathy and persistence to resolve caller issues completely. • Use digital tools and platforms to enhance productivity and minimize manual efforts. • Work a structured schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. • Perform other duties as assigned. Minimum Requirements: Requires HS diploma or GED and a minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: • Medical terminology training. • Experience in a medical or insurance field. • For URAC accredited areas, strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $16.76 to $27.53. Location(s): Illinois, Minnesota, Nevada and Virginia In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentiv