Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Job Summary This role designs, architects and improves all Microsoft 365 technologies, Intune Suite, Purview, Copilot and integrations with adjacent technologies. The lead seeks to improve digital employee experience, across all digital touch points and proactively addresses security gaps. The engineer also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment with company policy and applicable legislation. This role also leads the development and governance of agentic AI solutions—building autonomous agents and AI-driven automation that eliminate manual, repeatable work across the digital workplace—and sets the engineering standards other engineers follow when building with AI. Essential Functions • Implement, monitor and operate digital workplace technologies (endpoint hardware, software, services and SaaS tools) • Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc.) • Ensure stability and security of digital workplace technology through effective endpoint management and timely patching • Support security operations processes by monitoring and reporting anomalies related to devices and identities • Actively participate in resolving high-priority outages, troubleshooting efforts and capacity/availability planning sessions • Establish computing configuration and operating standards in coordination with IT colleagues • Work on various digital workplace technology projects • Create, publish and communicate knowledgebase articles • Monitor technology trends and seek ways to enhance continuous improvement initiatives • Assess criticality of services and applications and automate testing of those deemed critical before patching and upgrading • Provide IT support for issues escalated from level 1 or level 2 • Participate in the major incident management process to investigate, diagnose and remediate digital workplace technology outages • Act as mentor for the IT support and operations teams, forming a tight partnership for mutual success. Ensure information is flowing freely to minimize siloed operations and engineering • Build and deploy agentic AI solutions that autonomously execute multi-step digital workplace workflows • Write and maintain production-quality code and scripts (Python, PowerShell, C#, or similar) to build integrations, APIs and automation pipelines • Define engineering standards, guardrails and governance for the secure, responsible design and deployment of AI agents, including least-privilege permissions, human-in-the-loop controls, evaluation and observability • Partner with the organization’s AI initiatives to define agent ownership models, reusable agent design patterns and application lifecycle management (ALM) practices • Evaluate emerging agentic AI platforms, models and tools; lead proof-of-concept development and build/buy recommendations for enterprise adoption Required Qualifications • 10+ years managing or supporting IT systems and platforms • 5+ years of experience implementing digital employee experience (DEX), endpoint management, analytics and automation tools • Experience with standard IT operations frameworks (e.g., ITIL) • Digital workplace tool management expertise: tools, techniques, monitoring and integration • Experience with configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services • Experience implementing modern management of endpoint devices • Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity • Ability to write technical documentation • Demonstrated coding/scripting ability (Python, PowerShell, C#, or similar) with a track record of building and maintaining automation, integrations or tools in a production environment • Hands-on experience building or deploying agentic AI solutions • Working knowledge of LLM integration patterns: prompt engineering, retrieval-augmented generation (RAG) and tool/function calling • Understanding of responsible AI, security and governance practices for autonomous systems, including least-privilege access, human-in-the-loop review and monitoring/evaluation of agent outputs Preferred Qualifications • Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels • Passionate about DEX, with an awareness of the latest digital trends • Experience using automation to drive continuous improvement, including the use of AI/ML • Experience leading or contributing to an internal AI pod or scrum team, including agent design, use-case development and ALM practices • Familiarity with the Model Context Protocol (MCP) or similar tool-integration standards for connecting agents to enterprise systems • Experience with agent evaluation and observability practices (tracing, testing harnesses, accuracy/cost monitoring) to ensure agents are safe, reliable and cost-effective in production Preferred Education • Bachelor’s d