Salary: £32,000.00 - £40,000.00 Per year We’re excited to be recruiting a new Housing Officer role to join our team in Bristol. This is a full time permanent role where you will manage your own diary. There will be a mix of working from home, the office and meeting with our customers, colleagues and partner agencies. The Role: As a Housing Officer, you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: • Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality • Acting as a trusted point of contact for customers • Building relationships with local authorities, community groups, and partner agencies • Using data insights to improve services and ensure compliance with legislation and regulations • Supporting neighbourhood improvements and shaping services based on the voice of our customers • Maintaining accurate customer records and ensuring data is used responsibly • Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: • Experience delivering tenancy, lease, or neighbourhood management services • Strong communication and relationship-building skills, with the ability to influence and resolve complex issues • A collaborative approach, working across teams and with external stakeholders • Good knowledge of landlord services and the ability to apply this in practice • A customer-first mindset, with a track record of achieving positive outcomes • Confidence using digital tools to support service delivery • A full driving licence and access to your own car Job Description We have some great benefits at SNG, including: • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) • Chance to buy or sell holiday as part of our flexible benefits package • 3 additional wellbeing days and 2 paid volunteering days • Generous matched pension scheme up to 12% and Life cover at 4x salary • Enhanced maternity/paternity/adoption pay • Options for private medical insurance, dental insurance and critical illness cover • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.