Job Family: GIC Process (India) Travel Required: None Clearance Required: None What You Will Do: Strategic & Operational Leadership • Provide leadership and governance across multiple AML/Financial Crime operations, including Transaction Monitoring, Investigations, Enhanced Due Diligence (EDD), Quality Control, and related compliance functions. • Develop and execute operational strategies to support client objectives, business growth, scalability, and continuous improvement initiatives. • Drive operational excellence through effective resource planning, performance management, risk mitigation, and governance frameworks. Transaction Monitoring & Financial Crime Oversight • Oversee end-to-end Transaction Monitoring operations, ensuring investigations are completed accurately, consistently, and within defined SLA/TAT commitments. • Ensure appropriate risk assessment, alert disposition, escalation standards, case documentation, and regulatory requirements are consistently maintained across teams. • Provide governance over high-risk investigations, complex escalations, suspicious activity recommendations, and client-sensitive matters. Client & Stakeholder Management • Serve as the primary leadership contact for client stakeholders and executive sponsors. • Lead governance discussions, business reviews, operational performance updates, and strategic planning sessions. • Build strong partnerships with Compliance, Risk, Quality, Training, Workforce Management, Talent Acquisition, and Operations leadership teams. • Manage client escalations and ensure timely resolution of operational, compliance, and service-related concerns. Operational Performance & Delivery Governance • Own overall delivery performance across quality, productivity, utilization, accuracy, SLA/TAT adherence, backlog management, and customer experience metrics. • Review performance trends and develop action plans to address operational risks, capacity challenges, quality concerns, and productivity gaps. • Lead business reviews using data-driven insights and operational analytics. Risk, Compliance & Governance • Ensure operational adherence to client policies, AML regulations, internal controls, audit requirements, and compliance frameworks. • Drive strong governance around regulatory expectations, quality standards, investigation consistency, and escalation management. • Lead Root Cause Analysis (RCA), Corrective Action Plans (CAPA), risk assessments, and remediation activities. People Leadership & Talent Development • Lead Managers, Supervisors, Team Leads, Quality leaders, and support functions across multiple operational teams. • Create leadership succession plans and develop future people leaders through coaching, mentoring, and structured development programs. • Foster a high-performance culture focused on accountability, employee engagement, inclusion, and continuous improvement. • Partner with HR and Talent Acquisition to support hiring, workforce planning, retention, and leadership development initiatives. • Transformation & Continuous Improvement • Identify opportunities for process optimization, automation, productivity enhancement, and operating model improvements. • Drive Lean, Six Sigma, and continuous improvement initiatives to enhance efficiency, quality, and customer outcomes. • Support transitions, migrations, new client implementations, and business expansion programs. Reporting & Executive Governance • Develop and present executive-level dashboards, business reviews, operational scorecards, risk assessments, staffing plans, and strategic recommendations. • Provide regular updates to senior leadership on performance, risks, growth opportunities, and operational health. • Drive governance forums, steering committee discussions, and leadership reviews. What You Will Need: • Bachelor's Degree required. • MBA, Master's Degree in Business, Finance, Risk Management, Compliance, or related discipline preferred. • 15+ years of overall experience in AML, Financial Crime, Compliance Operations, Risk Operations, or Transaction Monitoring. • Minimum 5+ years of experience leading large-scale operations in a senior leadership capacity. • Proven experience managing multiple operational functions and large teams • Extensive experience in Transaction Monitoring, Financial Crime Investigations, AML Compliance, or related risk operations. • Demonstrated success in client relationship management, operational governance, and performance improvement programs. • Strong experience managing global stakeholders across Operations, Compliance, Risk, Legal, and executive leadership teams. • Experience leading transitions, scaling operations, organizational change initiatives, and business growth programs. • SKILLS & COMPETENCIES • Strong leadership and organizational management capabilities. • Executive-level stakeholder and client management skills. • Deep understanding of AML, Transaction Monitoring, Financial Crime Investigations, and Compliance Operations. • Strong business acumen with the ability to balance compliance, operational performance, and commercial objectives. • Excellent analytical and problem-solving abilities with a data-driven leadership approach. • Proven ability to drive operational transformation and continuous improvement initiatives. • Strong communication, presentation, negotiation, and influencing skills. • Ability to manage multiple priorities in a fast-paced, highly regulated environment. • Experience working within global delivery models and cross-functional operational structures. ADDED ADVANTAGE • Prior experience supporting Crypto Exchanges, Digital Asset Platforms, FinTechs, Payments, or Virtual Asset Service Providers (VASPs). • Strong understanding of crypto-related financial crime typologies and blockchain ecosystem risks. • Familiarity with blockchain investigation tools such as Chainalysis, TRM Labs, Elliptic, Merkle Science, or similar platforms. • Experience supporting Suspicious Activity Rep