Job Description Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities • Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. • Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. • Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. • Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. • Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations. • Identification of capacity creation in operations using data and Management Information. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. • Take ownership for managing risk and strengthening controls in relation to the work done. • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Embark on a transformative journey as “AVP - Journey Excellence and Transformation” at Barclays, where you’ll spearhead the evolution of our digital landscape, driving innovation and excellence. You’ll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You will join the Business Banking transformation team, which shapes future-state operating models and redesigns end-to-end customer and colleague journeys. Working across Operations, Product, Technology, Risk, Compliance and Customer Experience, the team turns strategic designs into practical transformation roadmaps that simplify processes, strengthen controls and enable sustainable digital change. To be successful in this role as a “AVP - Journey Excellence and Transformation”, you should possess the following skillsets: Target Operating Model Design • Lead the development and evolution of Target Operating Models across Business Banking customer and operational journeys. • Conduct current-state assessments to understand existing processes, customer and colleague pain points, operating structures, technology dependencies, controls and performance. • Define future-state operating-model components across people, process, technology, data, controls, governance and performance management. • Develop clear design principles to guide future-state structures, service models and ways of working. • Define roles, responsibilities, capabilities, interaction models, governance arrangements and decision rights required to support the target state. • Ensure proposed operating models are practical, scalable and aligned with Business Banking priorities, customer needs and applicable regulatory expectations. • Maintain traceability between identified business problems, design decisions, proposed changes and intended outcomes. Customer and Colleague Journey Transformation • Lead the assessment and redesign of end-to-end customer and colleague journeys across areas such as onboarding, servicing, lending, Customer Due Diligence and case management. • Apply customer-centred design principles to simplify journeys, reduce avoidable friction and improve customer and colleague outcomes. •