The Hoxton is coming to Hamburg! The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space. We are looking for a Front Office Manager to join our team at The Hoxton, Hamburg. What you’ll do… • You will ensure all our guests feel they are treated as individuals and will want to return. • Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves. • Management of departmental costs and ensure that all expenses are kept in line with budget guidelines. • Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures. • Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B. • To be fully aware, and competent in, all health and safety procedures and policies. • To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures. • Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors. • Assist the sales and events team with site inspections and be confident on the hotel facilities. What we’re looking for… • Individuals. You’re looking for a place where you can be you; no clones in suits here. • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. • You’re not precious. We leave our egos at the door and help get things done. • You’re up for doing things differently and trying (almost) everything once. • If we got stuck in a lift together, we’d have a good time and share a few laughs. • You want to be part of a team that works hard, supports each other, and has fun along the way. • You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures. • You have experience of Micros Fidelio Opera or a similar property management system. • You have experience of monitoring and implementing health & safety procedures. • You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required. • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. What's in it for you... • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. • The chance to challenge the norm and work in an environment that is both creative and rewarding. • Plenty of opportunity for development. • Food on us during your shift. • Enjoy a free night at The Hoxton and a meal for two when you first start with us. • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. • Time off to volunteer with one of our partner charities. • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! • The chance to challenge the norm and work in an environment that is both creative and rewarding. • Excellent discounts across The Hoxton and the global Ennismore family.