You're not short on service instinct. You're short on a seat that lets you build from it. The best assistant managers we meet aren't lacking capability. They've mastered the daily rhythm, built the client relationships, kept the standards high. But privately, they know they're ready for the next step, and their current seat won't give it to them. If you read that and felt something, keep reading. This is the seat that hands it to you. WHO WE ARE...