Job Summary (List Format): - Communicate technical information clearly to both technical and non-technical audiences, including stakeholders, vendors, and end users. - Apply ITSM practices such as ITIL, Change Management, Problem, and Incident Management in daily operations. - Analyze and interpret dashboards, investigate problems, and identify root causes of technical issues. - Liaise with vendors for support and manage cases raised with third-party suppliers. - Perform effectively under press…