We are looking for an experienced and proactive IT Support Engineer to take ownership of day-to-day IT support for approximately 200 users across our modern, Microsoft-focused hybrid environment. This is a hands-on 1st and 2nd line support role, offering the opportunity to troubleshoot and resolve a wide range of technical issues independently, from initial contact through to resolution. You'll work closely with senior IT colleagues, escalating more complex infrastructure, architectural or spec…