Salary: £? - ? per year Requirements: 4 years of experience in Customer Success, Scaled Enablement, or a similar field, ideally in B2B SaaS At least 3 years focused on customer retention strategy and lifecycle design Proven ability to exceed retention and revenue targets through automated, digital, scaled 1:many engagement models Analytical and commercially minded, with the ability to assess performance data, quantify ROI, and use AI or propensity models to support retention initiatives Strong …