Salary: £35,000 - 35,000 per year Requirements: Service desk experience resolving incidents and service requests using ITIL-aligned processes Experience managing identity and access in Microsoft 365 Ability to complete joiner, mover and leaver processes within SLA Hands-on experience with PSA and RMM tools such as ConnectWise, N-able or similar Knowledge of Microsoft 365 security, compliance and tenant governance, including Conditional Access and threat protection Ability to close security aler…