Office Manager

ripcpc · Rhode Island · 1150 New London

<div class="content-intro">Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined <a href="https://www.akidolabs.com/">Akido Labs</a>, becoming a key east coast hub for healthcare innovation within the Akido Care medical network.   Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.   We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!</div>Job Title: Primary Care Office Manager Schedule: Full-time: Monday – Friday /40hrs     JOB SUMMARY: The Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Medical Group. This role ensures efficient front- and back-office operations, delivers exceptional patient experience, and supports seamless day-to-day clinic functions. Serving as the operational backbone of the practice, the Office Manager manages staff, workflows, and administrative systems to promote consistency, efficiency, and high-quality care delivery. The Office Manager will comply with and uphold all Rhode Island Primary Care Medical Group (RIPCMG) policies, procedures, and regulatory requirements. This includes ensuring adherence to organizational standards, confidentiality and HIPAA guidelines, financial and billing protocols, human resource policies, and quality assurance initiatives. The Office Manager is responsible for implementing updates to policies as directed, maintaining documentation in accordance with organizational and legal standards, and fostering a culture of accountability and compliance within the clinic Essential Duties and Responsibilities:   Front Office Management <ul> <li>Supervise front desk staff (receptionists, schedulers, patient service representatives)</li> <li>Manage patient scheduling, appointment reminders, check-in/check-out processes, and phone systems</li> <li>Ensure excellent customer service and patient satisfaction</li> <li>Handle patient complaints and service recovery</li> </ul> Back Office Coordination <ul> <li>Oversee medical records, billing, and insurance verification processes</li> <li>Coordinate with back-office staff on claims, authorizations, and follow-ups</li> <li>Ensure accurate documentation and compliance with HIPAA regulations</li> <li>Manage patient communications (results)</li> </ul>   Staff Management:   <ul> <li>Maintain staffing schedules to support smooth daily workflows and high-quality patient care. </li> </ul> <ul> <li>Oversee periodic staff performance evaluations – including involvement in setting and recording progress on competencies, goals, training courses, and other key staff development initiatives.  </li> </ul> <ul> <li>Foster a team culture that reflects respect, accountability, and continuous improvement. </li> </ul> Operations & Workflow <ul> <li>Optimize office workflows and processes for efficiency</li> <li>Maintain office equipment, supplies, and inventory</li> <li>Coordinate facility maintenance and vendor relationships</li> <li>Implement office policies and procedures (in collaboration with Rhode Island Primary Care Medical Group</li> </ul>   Patient Experience & Quality Care  <ul> <li>Promote a welcoming and supportive environment that prioritizes patient access, communication, and satisfaction. </li> </ul> <ul> <li>Ensure patients receive timely, respectful, and coordinated care. </li> </ul> <ul> <li>Manage patient experience, dispute resolution, and non-clinical patient correspondence.  </li> </ul> <ul> <li>Collaborate with the Quality and Performance team to improve satisfaction scores.  </li> </ul> <ul> <li>Collaborate with clinical staff to meet quality metrics in line with RIPCPC and value-based care initiatives. </li> </ul> <ul> <li>Promote patient engagement tools such as patient portals and preventive care outreach. </li> </ul>   Financial Management <ul> <li>Monitor office budget and control

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