Receptionist - Little House Mayfair, Central London

sohohousecaterer · Little House Mayfair, 2 Queen St, London W1J 5PA) · Little House Mayfair, 2 Queen St, London W1J 5PA

The Role…  At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance  <hr> What's in it for you? <ul> <li>Weekly Pay</li> <li>Team meal whilst on shift prepared by our chefs</li> <li>Soho Friends Membership</li> <li>50% Team discount on Food & Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Health Cash Plan (Option to add up to 2 additional dependents)</li> <li>Dental Plan (option to add up to additional 2 dependents)</li> <li>Birthday Day Off after 1 years continuous service </li> <li>Up to 50% Staff Discount on Cowshed & Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career <hr> Key duties… <ul> <li>Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. </li> <li>Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. </li> <li>Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. </li> <li>Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. </li> <li>Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). </li> <li>Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. </li> <li>Assist guests by checking/ retrieving their coats and/or items they left. </li> <li>Build relationships with members and guests and communicate and red flags and positive feedback to management. </li> <li>Influence a fun and positive atmosphere by being approachable and professional. </li> <li>Assist management with new hires by training Soho Standards and steps of service expected daily. </li> <li>Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently </li> </ul> <hr> What we are looking for... <ul> <li>2–3 years’ experience in a front desk role </li> <li>Experience in luxury hospitality or private members clubs </li> <li>Strong leadership and team coordination skills </li> <li>Excellent verbal and written communication </li> <li>Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) </li> <li>Calm under pressure and adept at resolving issues with a guest-first mindset </li> </ul><div class="content-pay-transparency">

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