<h2><strong>About Dwelly</strong></h2> <p>Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.<br><br>We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations</p> <h2><strong>About the Role</strong></h2> <p>As Dwelly continues to grow and prepares to move into our new five-floor London headquarters, we're looking for a proactive, hands-on Office Manager to take ownership of our day-to-day office operations.</p> <p>This is an opportunity to play a key role in shaping our workplace experience, ensuring our office runs smoothly, operates efficiently and provides an environment where our team can do their best work.</p> <p>As a self-managed office, you'll have responsibility for maintaining high operational standards, coordinating facilities and suppliers, and proactively identifying ways to improve how we work.</p> <p>We're looking for someone who thrives on ownership, enjoys solving problems and takes pride in creating an organised, welcoming and well-run workplace.</p> <h2><strong>What You'll Do</strong></h2> <p><strong>Office Operations</strong></p> <ul> <li>Take ownership of daily office operations across our five-floor London HQ, ensuring workspaces, meeting rooms, kitchens and communal areas are consistently maintained to a high standard.</li> <li>Ensure the office is fully equipped, organised and running efficiently, anticipating operational needs as the business grows.</li> <li>Act as the first point of contact for office-related matters, proactively resolving issues and implementing practical solutions.</li> </ul> <p><strong>Facilities & Maintenance</strong></p> <ul> <li>Coordinate building maintenance, cleaning, repairs, security and health and safety requirements.</li> <li>Manage relationships with external contractors and service providers, ensuring work is completed efficiently and to a high standard.</li> <li>Establish and maintain processes that support the safe and effective running of the office.</li> </ul> <p><strong>Suppliers & Budget Management</strong></p> <ul> <li>Oversee the ordering and management of office equipment, stationery, refreshments and other workplace essentials.</li> <li>Manage supplier relationships, monitor office expenditure and coordinate invoice processing.</li> <li>Identify opportunities to improve operational efficiency and deliver value for money without compromising the workplace experience.</li> </ul> <p><strong>Office Logistics</strong></p> <ul> <li>Coordinate deliveries, post, building access and visitor arrangements.</li> <li>Ensure meeting rooms and shared spaces are organised, functional and ready for use.</li> <li>Support the practical logistics of employee onboarding, internal meetings and other office activities.</li> </ul> <p><strong>Events & Workplace Experience</strong></p> <ul> <li>Organise team socials, office events, celebrations and internal activities that bring people together.</li> <li>Create a welcoming and engaging office environment that supports collaboration, connection and team culture.</li> <li>Introduce thoughtful initiatives that enhance the employee experience and make the office a place people genuinely enjoy coming to.</li> <li>Gather feedback and continuously identify opportunities to improve the workplace as Dwelly scales.</li> </ul> <h2><strong>What We're Looking For</strong></h2> <ul> <li><strong>Relevant experience:</strong> Previous experience as an Office Manager, Office Coordinator or in a similar workplace operations role, ideally within a fast-paced or growing business.</li> <li><strong>Strong ownership mindset:</strong> Comfortable taking responsibility for office operations, working independently and ensuring things get done without constant direction.</li> <li><strong>Proactive problem-solver:</strong> Naturally anticipates needs, identifies potential issues early and takes initiative to resolve them.</li> <li><strong>Highly organised:</strong> Excellent attention to detail, with the ability to manage multiple priorities and maintain high standards in a busy environment.</li> <li><strong>Hands-on and resourceful:</strong> Practical, adaptable and willing to get involved wherever needed to keep things running smoothly.</li> <li><strong>People-focused:</strong> Approachable, supportive and an effective communicator who enjoys creating a positive experience for employees and visitors.</li> <li><strong>Commercially minded:</strong> Confident managing suppliers, tracking expenses and making sensible decisions that balance quality and cost.</li> <li><strong>Comfortable with change:</strong> Thrives in a dynamic environment, embraces new challenges and enjoys improving processes as the business evolves.</li> </ul> <h2><strong>Why This Role Matters</strong></h2> <p>O