Fiber Optical Repair Technician (Portland, OR)

<p><strong>OUR COMPANY:</strong></p> <p>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.</p> <p>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p> <p><strong>WHAT YOU WILL DO:</strong></p> <p><strong>Role Overview:</strong></p> <p>The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments.</p> <p>The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Fiber Repair & Restoration</strong></p> <ul> <li>Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.</li> <li>Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.</li> <li>Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).</li> <li>Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.</li> <li>Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.</li> <li>Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.</li> </ul> <p><strong>Testing & Troubleshooting</strong></p> <ul> <li>Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).</li> <li>Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.</li> <li>Accurately interpret OTDR traces and locate break points, microbands, or connector faults.</li> <li>Perform in-depth root cause analysis on recurring or systemic network issues.</li> <li>Implement corrective and preventive measures to improve reliability and reduce fault recurrence.</li> </ul> <p><strong>Documentation & Compliance</strong></p> <ul> <li>Maintain accurate records of repair activities, test results, and maintenance logs.</li> <li>Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.</li> <li>Support audits and quality assurance processes as required.</li> </ul> <p><strong>Collaboration & Leadership</strong></p> <ul> <li>Work closely with field operations, network engineers, and project managers to coordinate repair activities.</li> <li>Provide guidance, mentorship, and on-the-job training to junior team members.</li> <li>Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).</li> <li>Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.</li> </ul> <p><strong>Continuous Improvement</strong></p> <ul> <li>Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.</li> <li>Participate in technical training, cross-functional workshops, and skill enhancement initiatives.</li> <li>Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.</li> </ul> <p><strong>Required Skills & Experience</strong></p> <p><strong>Technical Expertise</strong></p> <ul> <li>5+ years’ experience in fiber optic repair, splicing, testing, and restoration — including live-network work.</li> <li>Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.</li> <li>Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.</li> <li>Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.</li> <li>Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.</li> <li>Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.</li> <li>Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.</li> </ul> <p><strong>Network & Infrastructure Understanding</strong></p> <ul> <li>Awareness of data center physical infrastructure, structured cabling systems, and routing standards.</li> <li>Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.</li> <li>Experience restoring and maintaining back