<p><strong>Temporary Part-Time Spa Therapist - (20-29 hours weekly)</strong></p> <p><strong>Location:</strong> Robson Street - Vancouver, BC</p> <p> </p> <p><span style="font-weight: 400;">As a Spa Therapist, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. </span></p> <p><span style="font-weight: 400;">Lush values people that can </span><strong>adapt and evolve</strong><span style="font-weight: 400;"> to the needs of our business, analyze and interpret opportunities and translate strategy into behaviors which drive sales and improve profit. Our Lush employees </span><strong>live with purpose</strong><span style="font-weight: 400;">, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.</span></p> <p><span style="font-weight: 400;">The Spa Therapists support their spa teams as needed in all business areas but especially those that drive sales and support an excellent client experience; this requires a strong commitment to strong product and brand knowledge, positive team relationships, and participation in overall shop operational excellence.</span></p> <p><br><br></p> <p><strong>Responsibilities: </strong></p> <p><strong>Customer Experience & Sales: </strong></p> <ul> <li><span style="font-weight: 400;"> Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every client feel welcome, meets their needs and makes their day. </span></li> <li><span style="font-weight: 400;">Lead spa treatment preparation and delivery of full catalog of spa services</span></li> <li><span style="font-weight: 400;">Performs best in class treatments to ensure an outstanding customer experience </span></li> <li><span style="font-weight: 400;">Provides guidance and treatment information to customers throughout spa experience </span></li> <li><span style="font-weight: 400;"> Building the Brand: educate our clients on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives. </span></li> <li><span style="font-weight: 400;"> Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. </span></li> <li><span style="font-weight: 400;"> Driving Sales: Building rapport and engaging with customers on the shop floor and via community networking to promote spa treatments. </span></li> <li><span style="font-weight: 400;"> Staying up to date on training for new products and treatments to drive sales.</span></li> </ul> <p> </p> <p><strong>Operational Excellence: </strong></p> <ul> <li><span style="font-weight: 400;"> Policies and Procedures: Keep your spa compliant and ensure you are practicing company standards within the treatment rooms, product integrity, respectful workplace, and health and safety. </span></li> <li><span style="font-weight: 400;"> Stock and Inventory: Supporting inventory best practices and abiding by fresh standards and rotation rules and support management as needed with inventory tasks. </span></li> <li><span style="font-weight: 400;"> Visuals and Merchandising: Take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. </span></li> <li><span style="font-weight: 400;"> Time and Attendance: show up on time and ready to support your team, take breaks for your wellbeing, and review daily communications to stay in the know. </span></li> </ul> <p><br><br></p> <p><strong>Qualifications: </strong></p> <p><strong>Required: </strong></p> <ul> <li><span style="font-weight: 400;"> 1-2 years massage therapist experience in spas and wellness locations with strong understanding of spa and wellness business processes and opportunities </span></li> <li><span style="font-weight: 400;">Ability to learn and administer full catalog of spa treatments on offer</span></li> <li><span style="font-weight: 400;"> Knowledge and interest in skincare, natural beauty and ethical business </span></li> <li><span style="font-weight: 400;"> Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends </span></li> <li><span style="font-weight: 400;"> Passionate about all things wellness, and delivering the ultimate engaging client experience</span></li> <li><span style="font-weight: 400;"> Outstanding customer service mindset with ability to create meaningful customer experiences</span></li> <li>Proven manual dexterity ability</li> <li>Proven customer/client consultation experience</li> </ul> <ul> <li><span style="font-weight: 400;"> Experie