<div class="posting-title-container"> <div> <h2>Our Company</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">EOS IT Solutions is a global technology and logistics company that delivers innovative, customer-focused solutions to some of the world's leading organisations. We are committed to operational excellence, collaboration, continuous improvement, and creating an environment where our people can thrive and grow.</div> <h2>Reports To</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Sales and Procurement Operations Lead, APAC and UK</div> <h2>Role Summary</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The Operations Lead, APAC leads regional quoting, procurement, and order management activities from Singapore, driving operational excellence, customer satisfaction, supplier performance, compliance, and continuous improvement across the region.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The successful candidate will work closely with Sales, Sales Support, Finance, Trade Compliance, Partner Management, Vendors and Distributors, PMO, and Customer Service teams to improve fulfilment performance and support continued growth across APAC.</div> <h2>Key Responsibilities</h2> <h3>Team Leadership</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead, coach, and develop the Sales & Procurement Operations and Order Management teams.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Manage team performance, resourcing requirements, escalations, and alignment with global headquarters.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Conduct regular operational reviews and synchronisation meetings with HQ and US operations teams to support global opportunities and strategic initiatives.</li> </ul> <h3>Sales and Procurement Management</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead quoting, procurement, sourcing, and supplier performance management activities.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ensure accuracy, responsiveness, compliance, and effective issue resolution across operational processes.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with cross-functional stakeholders to coordinate complex opportunities and business requirements.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Collaborate with Partner Management, Trade Compliance, Logistics, and Finance teams to support successful execution.</li> </ul> <h3>Order Management</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead timely and accurate order execution from purchase order receipt through invoicing.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Provide regular order status updates and support the resolution of customer issues.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Identify and remove operational bottlenecks to improve service delivery.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Monitor order backlog and implement actions to improve fulfilment speed and efficiency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate with Trade Compliance, Logistics, Warehouse, PMO, and Finance teams to ensure smooth and on-time delivery.</li> </ul> <h3>Process Improvement, Governance and Reporting</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive continuous process improvement initiatives across APAC operations functions.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Maintain standard operating procedures, internal controls, and policy compliance requirements.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support systems enhancements and digital transformation initiatives.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Monitor and analyse key operational metrics and recommend performance improvements.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop strong stakeholder relationships and provide leadership with updates on performance, risks, and key initiatives.</li> </ul> <h2>What Success Looks Like</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">In this role, success will be demonstrated through:</div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A high-performing and engaged operations team.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Consistent achievement of APAC service-level objectives.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Improved customer satisfaction and reduced order cycle times.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Enhanced procurement efficiency, supplier performance, and risk management practices.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Successful delivery of operational improvement initiatives that support business growth and scalability.</li> </ul> <h2>Required Qualifications</h2> <h3>Education</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Bachelor's degree in Business, Supply Chain Management, Operations, Purchasing, Logistics, or a related discipline.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Professional certifications such as CIPS, APICS, CSCP, Lean Six Sigma,