<div class="content-intro"><p>9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at <a href="https://9thwayinsignia.com/">https://9thwayinsignia.com/.</a></p> <p>Application password: Niner</p></div><p><strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Team (Project) Introduction</span></span></strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="scxw210352932"> </span></span> <br><span class="TextRun SCXW132376366 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW132376366 BCX8">The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow environment. The program ensures platform stability, security, and compliance while enabling continuous improvement through Agile delivery of enhancements, integrations, and reporting across ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both </span><span class="NormalTextRun SpellingErrorV2Themed SCXW132376366 BCX8">day</span><span class="NormalTextRun SpellingErrorV2Themed SCXW132376366 BCX8">to</span><span class="NormalTextRun SpellingErrorV2Themed SCXW132376366 BCX8">day</span><span class="NormalTextRun SCXW132376366 BCX8"> operations and strategic modernization initiatives in alignment with USPTO policies, ServiceNow best practices, and </span><span class="NormalTextRun SCXW132376366 BCX8">Governmen</span><span class="NormalTextRun SCXW132376366 BCX8">t</span><span class="NormalTextRun SCXW132376366 BCX8"> </span><span class="NormalTextRun SCXW132376366 BCX8">approved governance processes.</span></span><span class="EOP Selected SCXW132376366 BCX8" data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Professional Level Information:</span></span></strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="scxw210352932"> </span></span> </p> <p><span data-contrast="auto">The ServiceNow Architect aligns as an E3 position at 9</span><span data-contrast="auto"><span data-fontsize="11">th</span></span><span data-contrast="auto"> Way Insignia. The position is a Senior Architect-level role supporting the USPTO Service Management Platform (SMP).</span> <span data-contrast="auto">This role is responsible for the overall technical architecture, design integrity, and long-term sustainability of the ServiceNow platform.</span> <span data-contrast="auto">The ServiceNow Architect provides expert-level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade-compatible, and aligned with USPTO policies, ServiceNow best practices, and SMP governance standards.</span> <span data-contrast="auto">The ServiceNow Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high-performing ServiceNow solutions.</span></p> <p><em><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun"> </span></span></em><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <ul> <li>Manage and monitor daily ServiceNow administrative intake requests, ensuring requests are reviewed, assigned, and addressed in a timely manner.</li> <li>Perform first-level triage of ServiceNow incidents and requests, resolving routine issues and escalating complex matters to the appropriate team members.</li> <li>Support day-to-day platform administration, including users, groups, roles, access controls, notifications, forms, lists, and other standard configurations.</li> <li>Develop and maintain service catalog items, record producers, workflows, and related request fulfillment processes.</li> <li>Configure and enhance ServiceNow solutions using platform capabilities such as Flow Designer, Business Rules, Client Scripts, UI Policies, and approved scripting practices.</li> <li>Support the development, testing, deployment, and maintenance of ServiceNow enhancements and defect fixes.</li> <li>Assist with ServiceNow integrations using approved frameworks and Government-approved standards.</li> <li>Follow ServiceNow out-of-the-box principles, safe-scoped development practices, and upgrade-compatible design patterns.</li> <li>Participate in design reviews, peer code reviews, testing activities, and release validation.</li> <li>Support role-based access control (RBAC), platform security, configuration management, and applicable governance requirements.</li> <li>Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders.</li>