<p><strong>Lenus is looking for a Part Time </strong><strong>Assistant Coach</strong><strong> to join our North America team!</strong></p> <p>Join the health revolution!</p> <p>At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match.</p> <p> </p> <p><strong>Who are we looking for?<br></strong>We are looking for a passionate health and fitness enthusiast who will be responsible for the hands-on delivery of our Assistant Coaching service across North America. <em><br></em>You will work directly with our Coaches to manage a subset of their clients, ensuring a high-quality, branded coaching experience that drives client satisfaction and retention. As a member of a newly established team, you will execute day-to-day coaching operations while maintaining the specific standards and philosophies of the coaches you support.<strong> <em><br><br></em><strong data-path-to-node="3,0" data-index-in-node="0">Location & Availability Requirements<br></strong></strong>To be considered for this role, candidates <strong><u>must </u></strong>currently reside the following locations: <strong><span style="text-decoration: underline;">Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver)</span></strong>. Additionally, due to the nature of our global coaching operations, this position requires a flexible schedule possibly including weekends, evenings, and holidays. <strong><em><br></em></strong></p> <p><strong><br>Key Responsibilities</strong></p> <p><span style="text-decoration: underline;"><em>Assistant Coaching Delivery</em></span></p> <ol> <ul> <li>Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand. </li> <li>Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.</li> <li>Manage client inboxes daily to provide motivation and answer questions within established service levels.</li> <li>Maintain a credible and authentic coaching presence in all client interactions.</li> </ul> </ol> <p><span style="text-decoration: underline;"><em>Operational Excellence & Service Levels</em></span></p> <ol> <ul> <li>Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies.</li> <li>Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.</li> <li>Adhere to our SLAs for response times and proactive reach-outs to clients.</li> </ul> </ol> <p><span style="text-decoration: underline;"><em>Commercial & Technical Support</em></span></p> <ol> <ul> <li>Manage the commercial lifecycle of clients, including handling renewals and cancellations.</li> <li>Identify upsell opportunities and successfully handle them end-to-end.</li> <li>Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.</li> </ul> </ol> <p> </p> <p><strong>Qualifications</strong></p> <p>At Lenus, we value diverse backgrounds and experiences. While formal <em>coaching certifications are a plus</em> they aren’t the only way to show talent. You’re likely a great fit if you have:</p> <ul> <li><em>Must be available to work weekends, nights and holidays. </em></li> <li><em>Must be a current resident of <strong><span style="text-decoration: underline;">Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver)</span></strong></em></li> <li><em>A deep-rooted passion for health and fitness,</em> with a natural ability to translate complex goals into actionable, motivating steps.</li> <li><em>An "athlete’s heart" and a "teacher’s mind”</em>: you are driven to see others succeed and can explain the "why" behind the "what."</li> <li><em>Fluency in <span style="text-decoration: underline;">English and Spanish</span></em><span style="text-decoration: underline;">,</span> with the ability to communicate empathetically and clearly across different mediums. </li> <li><em>High emotional intelligence (EQ)</em>: you can read between the lines to understand a client's struggles and provide the right support at the right time.</li> <li><em>Proactive problem-solving skills:</em> you don't wait for a system to break; you look for ways to optimize the client experience every day.</li> <li><em>Meticulous organizational habits</em>: you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.</li> </ul> <p><strong><br>Th