About DayDream DayDream helps dentists serve their patients. We support dental offices behind the scenes with clarity, consistency, and care so that providers can focus on what matters most. We're a fast-growing, remote-first team that believes in doing good work and being good to each other while we do it. About the Role We’re looking for an experienced, detail-oriented Claim Specialist to help our clients navigate insurance with confidence. This role is critical to the claim lifecycle from submission to resolution and plays a key part in shaping the tools we use every day. As a Claim Specialist at DayDream, you won’t just process claims. You’ll help design the future of how we do it by working closely with our software engineering team to fine-tune internal tools and make our platform even better. What You'll Do • Submit claims accurately and completely with all required attachments and documentation • Post insurance payments with speed and accuracy in accordance with the received EOB • Follow up on outstanding claims to reduce claim aging • Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes • Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools • Work cross-functionally with teammates in billing, operations, and client success to deliver excellent service What You'll Bring • 8+ years of experience in dental revenue cycle management (RCM), especially claims processing • Deep familiarity with dental billing software and comfort with tools like Google Workspace, Slack and remote connection softwares • Clear, professional communication skills, both written and verbal • Strong organization and problem-solving skills, with high attention to detail • A collaborative mindset and an interest in improving internal systems and workflows • A bachelor's degree is nice to have, but not required Compensation & Benefits • Competitive hourly pay • Medical, dental, and vision insurance some with plan option premiums 100% covered for employees • Medical and dependent care FSA options • PTO and sick time accrue from day one • 9 paid holidays annually • Company-provided laptop We believe great work happens when people feel supported and heard. If you care about doing things well, want to help build something meaningful, and thrive in a remote environment, we’d love to meet you. DayDream is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.