Agent Engagement Manager About the Role We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up. Why Join FurtherAI? • High Impact: Own the customer journey from signed contract to successful deployment and beyond. • Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company. • Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. • Early Team: Join a tight-knit, high-performing group shaping the future of insurance work. What You'll Do • Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare • Lead kickoff calls and workshops with customer stakeholders across business and technical teams • Develop project plans, manage timelines, and keep implementations on track against customer milestones • Partner with engineering to scope integrations and troubleshoot technical issues • Drive adoption by building training programs, identifying champions, and helping customers change how they work • Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways • Surface expansion opportunities and hand off to sales for upsell/cross-sell • Translate customer feedback into product insights and advocate for customer needs with the product team • Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires Core Requirements • Willing and able to work 5 days per week in-person in San Francisco or NYC • Comfortable with ambiguity, long hours, and a fast-paced startup environment • Demonstrated hunger and growth mindset • 3+ years of experience leading customer implementations, enterprise deployments, or technical projects • Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities • Excellent presentation skills—can command a room with executives and build credibility quickly • Comfortable handling objections and navigating customer resistance • MBB consulting background (McKinsey, BCG, Bain) Ideal Qualifications • Insurance industry experience • Experience implementing SaaS or AI products for enterprise customers • Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers) • Experience with change management and driving user adoption at scale • Prior experience at a startup or high-growth company where you built processes from scratch If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you. You can look forward to the following benefits: • Fully covered, best-in-class health, dental, and vision benefits • Competitive Compensation & meaningful stock options • Unlimited PTO • Outstanding in-office culture in the heart of San Francisco • Lunch and dinner onsite • Team events, such as happy hours and off-sites • Commuter benefits • Company 401(k)