<p><span class="text-xl font-bold text-foreground">Total compensation range: </span><span class="text-xl font-bold text-foreground">€28,968 - </span><span class="text-xl font-bold text-foreground">€39,952</span></p> <p><span class="text-xl font-bold text-foreground">Working hours: 8 - 17, Monday to Friday</span></p> <p><span class="text-xl font-bold text-foreground">Annual leave: 30 days per year</span></p> <h3><strong>The Position</strong></h3> <p>At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.</p> <p>As a <strong>Merchant Care Associate — On the Ground</strong>, you'll be the first point of contact for our merchants' operational issues <strong>directly from the fulfillment center</strong>. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.</p> <p>You'll be <strong>on-site in Slubice</strong>, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.</p> <h3> </h3> <h3>What you'll do</h3> <ul> <li><strong>Be</strong> the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases).</li> <li><strong>Own</strong> the support tickets (Zendesk) routed directly to the fulfillment center queue: investigate, action, and resolve.</li> <li><strong>Partner</strong> daily with the logistics partner Team and our Spec Ops: join their stand-ups, build trust, unblock.</li> <li><strong>Spot</strong> inefficiencies and proactively improve Merchant Care processes as we scale the on-site model.</li> <li><strong>Act </strong>as the voice of the merchant in cross-functional discussions with Product, Operations and Tech.</li> <li><strong>Bring</strong> data into every decision: Metabase, Notion, Asana, Zendesk and Claude are your daily tools.</li> <li><strong>Start</strong> focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months: becoming the on-site go-to for multiple Merchant Care topics at your fulfillment center.</li> </ul> <p> </p> <h3 class="detail-block-title">Our offering</h3> <div> <ul> <li> <div><strong>Build something that matters:</strong> Hive is redefining how commerce operations work in a €200B+ market. We already reach tens of millions of consumers every year and empower over 500 independent brands to grow and thrive - and we’re just getting started.</div> </li> <li> <div><strong>Work with exceptional people:</strong> Join a high-performing, ambitious team, including many from world-class companies such as McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.</div> </li> <li> <div><strong>Grow with Hive:</strong> From day one, you’ll take ownership of ambitious projects and grow alongside Hive as we scale. We believe in meritocracy - your impact drives your progression, not your past titles.</div> </li> <li> <div><strong>Competitive compensation:</strong> We offer market-competitive salaries and an equity incentive plan (EIP) for all full-time team members.</div> </li> <li> <div><strong>Tools to thrive:</strong> Choose the setup that helps you do your best work - a MacBook (or laptop of your choice), plus accessories like an extra monitor or headphones to match your working style. Claude Pro & Lovable Business plan.</div> </li> <li> <div><strong>Well-being matters:</strong> Enjoy 30 vacation days per year, plus a paid 20-day sabbatical every three years to recharge and reflect.</div> </li> <li> <div><strong>Flexibility and connection:</strong> Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events - including company-wide offsites that bring all of Hive together.</div> </li> </ul> <p> </p> </div> <h3><strong>Your Profile</strong></h3> <p>We are looking for someone who:</p> <ul> <li><strong>Experience:</strong> <strong>1–3 years</strong> in Operations, Customer Support, SaaS, or logistics / third-party fulfillment. Bonus if you've worked in or near a warehouse.</li> <li><strong>Languages:</strong> fluent in <strong>English</strong>, plus <strong>Polish</strong> (<strong>C2 or Native level</strong>)</li> <li><strong>Mindset</strong>: hands-on, solution-oriented mindset with a bias for action and a strong sense of ownership.</li> <li>Driving licence</li> </ul> <p><em>We know, sometimes you won't tick every box. We'd still love to hear from you if you think you're a good fit! </em></p><div class="content-conclusion"><p><strong>About us <br>We're revolutionizing e-commerce operations.</strong></p> <p style="text-align: justify;">At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edg