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Account Manager, Provider & Community Partnerships

nadiacare · Indianapolis, Indiana, United States · Indiana, USA
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<div class="content-intro"><p><strong>About Us:</strong></p> <p>The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.</p> <p><a href="https://www.nadiacare.com/" target="_blank">Nadia Care’s</a> mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.</p> <p>We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. </p> <p><strong>Our Values:</strong></p> <ul> <li><em>Empathy</em><em> is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.</em></li> <li><em>Collaboration </em><em>is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.</em></li> <li><em>Resilience</em><em> reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.</em></li> </ul></div><p><strong>The Role:</strong></p> <p>We are looking for a strategic and execution-driven professional to lead Nadia Care’s partnership and referral efforts in Indiana, with a starting focus in and around Indianapolis. In this role, you will be responsible for cultivating relationships from the ground up across large healthcare systems, provider networks, and community outreach organizations. You’ll own and manage a regional territory from initial outreach to sustained engagement; driving outcomes such as referrals and account growth. This is an ideal opportunity for someone who takes initiative, thrives at early-stage companies, and is passionate about improving maternal health.</p> <p>This role will report to the Vice President of Marketing & Member Enrollment.<br><br><strong>Travel Requirement:</strong><br>This role requires 50% travel. We require this role to be in the field at least 2-3 days/week and staff evening and weekend community events in Indiana as needed.</p> <p><strong>Responsibilities:</strong></p> <p>Strategic Territory Management and Execution</p> <ul> <li>Lead high-impact territory initiatives that build and strengthen provider relationships and continuously expand the patient lead pipeline.</li> <li>Drive long-term provider partner success by establishing strong relationships with provider executives, using compelling virtual and in-person presentations to demonstrate program outcomes and strategic value.</li> <li>Track and report on partner performance and internal KPIs, including referrals, engagement metrics, and satisfaction.</li> <li>Document and maintain a comprehensive CRM record of provider network and community partner contacts, engagement activities, meeting outcomes, and performance trends to inform internal reporting and strategic planning.</li> <li>Initiate, build, and manage strategic relationships with large health systems, including OBGYN practices, hospitals, FQHCs, and community outreach organizations.</li> <li>Navigate complex healthcare organizations by mapping stakeholders, identifying decision-makers, and tailoring outreach to ensure high-value connections.</li> <li>Conduct community outreach efforts, including attending community events, hosting informational sessions, and engaging with potential members and community partners</li> </ul> <p>Outcomes and Impact Measurement</p> <ul> <li>Define, track, and communicate success metrics such as referral growth, client satisfaction, and community impact.</li> <li>Drive retention and organic account growth through thoughtful engagement and performance optimization.</li> <li>Leverage community partnerships to broaden Nadia’s impact and build a reputation as a trusted, mission-aligned resource.</li> </ul> <p>Cross-Functional Collaboration</p> <ul> <li>Collaborate closely with internal teams (Phone Outreach, Care Delivery, Product, and Technology) to share insights and identify areas for innovation or process improvement.</li> <li>Participate in cross-functional planning and strategy sessions to inform market expansion and service delivery models.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree or formal training in public health, business, or related fields is a plus.</li> <li>5+ years of experience in provid

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