<div class="content-intro"><p><span style="font-size: 12pt;">May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.</span><br><br><span style="font-size: 12pt;">Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.</span></p></div><p><span style="font-size: 12pt;"><strong>Job Summary</strong></span></p> <p><span style="font-size: 12pt;">As an Autonomous Vehicle (AV) Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.</span></p> <p><span style="font-size: 12pt;"><strong>Essential Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor and support autonomous vehicles in real time during operations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure that operations during each shift follow rigorous safety guidelines</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Follow daily protocols and track site performance metrics to systematically improve outcomes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Address technical problems and coordinate with engineering teams for timely resolutions</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor health of vehicles at all times using company tools for observation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Log real time feedback regarding autonomy performance to be sent to engineers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain accurate records of vehicle operations and performance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Investigate and complete accident reports, incident escalations, and customer complaints</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interact with the public as an ambassador for May Mobility’s technology </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Test software changes with focus on safety and communicate clear feedback</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">May travel to other sites for coverage and support as needed</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Other duties as assigned</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Skills and Abilities</strong></span></p> <p><span style="font-size: 12pt;"><em>Success in this role typically requires the following competencies:</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong technical aptitude and ability to learn new software and processes </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Data collection and organization</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to communicate effectively</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to coach and lead by example</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High comfort level with making judgment calls in ambiguous situations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of best practices when it comes to top-notch customer service</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work effectively with team members at all levels of the organization</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) </span></li> </ul>