<div class="content-intro"><p><span data-contrast="none">Cato Networks is the converged network and security cloud for the AI era.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p> </p></div><p><span data-contrast="auto">We’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organization’s effectiveness.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Build troubleshooting practices to reduce ticket resolution time and maximize support performance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Provide guidance on product features and how they work through the creation of technical content.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Design and create technical onboarding and everboarding training content.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> </ul> <p><strong><span data-contrast="auto">Requirements</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers – required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Strong English communication skills, both verbal and written – required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Excellent communication and presentation skills, with the ability to clearly articulate complex topics to different audiences in a concise, professional, and compelling manner.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Ability to provide constructive criticism and feedback, and use it to advocate for customer, partner, and support needs with different departments across the company.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">