Sr. Executive Assistant

<p data-pm-slice="1 1 []">GAQ327R186</p> <p>We’re seeking a highly experienced Senior Executive Assistant to provide comprehensive support to our Chief Operating Officer (COO). This role is ideal for someone with extensive experience supporting senior leaders in fast-paced, high-growth environments, particularly within global software or technology organizations. As a trusted partner to the COO, you will play a pivotal role in operationalizing strategic initiatives, managing complex scheduling needs, and driving cross-functional collaboration across departments such as Sales, Marketing, Engineering, People, and Product. You will also oversee the planning and execution of strategic events and community-building initiatives for the team.</p> <p>In addition to these responsibilities, this role requires expertise in managing global travel logistics and customer engagement planning to maximize the COO’s impact during business trips.</p> <h3><strong>The Impact You Will Have:</strong></h3> <ul> <li>Ensure the COO is fully prepared for all meetings with an accurate, forward-looking calendar.</li> <li>Navigate shifting priorities and high-pressure environments with unyielding grit, maintaining a "calm in the storm" presence.</li> <li>Deploy a deep functional comfort with AI tools to synthesize data, automate routine administration, and accelerate decision-making cycles.</li> <li>Proactively manage and prioritize the COO’s schedule to optimize productivity.</li> <li>Coordinate with internal and external stakeholders to ensure timely responses and seamless communication.</li> <li>Enhance the COO’s efficiency by streamlining workflows, enabling a more productive team and company.</li> <li>Execute strategic initiatives with precision, delivering measurable outcomes.</li> <li>Curate customer engagement plans for business travel to ensure maximum impact.</li> </ul> <h3><strong>Responsibilities:</strong></h3> <h3><strong>Calendar Management</strong></h3> <ul> <li>Organize all meetings, including team meetings, customer engagements, and internal business partner discussions across international time zones.</li> <li>Build and maintain records of all meeting requests while adhering to strict SLAs for responses.</li> <li>Ensure every meeting is high-intent, featuring detailed agendas and AI-generated pre-reads and summaries.</li> </ul> <h3><strong>Global Travel Planning</strong></h3> <ul> <li>Manage complex global travel arrangements for the COO, who travels at least one week per month (domestic and/or international).</li> <li>Use AI tools to research travel efficiencies, automate expense management, and perform sentiment analysis on account data prior to customer meetings.</li> <li>Partner with account teams to identify high-value customer meetings, reviewing account data and spend to ensure travel yields maximum ROI.</li> <li>Handle end-to-end travel logistics while maintaining attention to detail in itineraries.</li> </ul> <h3><strong>Cross-Functional Collaboration</strong></h3> <ul> <li>Serve as a high-grit liaison between the COO and senior leadership, driving accountability on long-term projects despite shifting sands.</li> <li>Track dozens of concurrent workstreams across Engineering and Go-To-Market functions, ensuring no "broken threads" in communication.</li> </ul> <h3><strong>Event Management</strong></h3> <ul> <li>Plan offsite meetings, events, and programs in support of the COO and their team.</li> </ul> <h3><strong>Administrative Support</strong></h3> <ul> <li>Provide coverage for other executive staff members during absences (e.g., PTO or maternity leave).</li> <li>Assist in preparing expense reports promptly.</li> </ul> <h3><strong>Competencies:</strong></h3> <h4>Experience: Minimum of 10+ years of executive administrative and/or program management experience supporting C-Suite level executives in global software or technology organizations.</h4> <ul> <li>Proven expertise in managing global travel logistics for executives.</li> <li>Experience working with VPs/SVPs overseeing large teams (2,000+ employees) in technical roles such as engineering or customer-facing functions.</li> <li>Familiarity with high-growth environments and hyper-scaling companies.</li> </ul> <h4>Skills:</h4> <ul> <li>Exceptional organizational skills with a high level of attention to detail.</li> <li>Proficiency in Google Calendar and Gmail suite for calendaring, organization, and presentation creation, editing needs</li> <li>Proficiency with the use of AI to help with travel planning and other administrative tasks.</li> <li>Strong relationship management skills; ability to build networks across departments.</li> <li>Excellent oral and written communication skills tailored for senior leaders and external partners.</li> <li>Ability to synthesize business/customer data into actionable insights for strategic planning.</li> <li>Ability to prioritize and thrive in a high-paced environment.</li> </ul> <h4>Attributes:</h4> <ul> <li>Ability to work under pressure with shifting priorities while maintaining professionalism.</li> <li>Proactive problem-solving capabilities with a focus on delivering results.</li> <li>Possess the mental toughness to thrive in environments where the roadm