<div class="content-intro"><h3><strong>About Engine</strong></h3> <p>Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.<br><br>That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).<br><br>We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.<br><br>Come outpace the ordinary and build the future of travel with us.</p></div><h3><strong>Mission</strong></h3> <p>As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:</p> <ul> <li>Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.</li> <li>Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.</li> <li>Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.</li> <li>Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.</li> </ul> <h3><strong>What You’ll Bring to Engine</strong></h3> <p>We’re looking for someone who’s ready to make an impact and grow alongside us:</p> <ul> <li>Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.</li> <li>Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.</li> <li>Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.</li> <li>Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.</li> </ul> <p><strong><em>This is a contractor position for candidates based within Latin America only.</em></strong></p> <p><em>Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.</em></p><div class="content-conclusion"><p><strong>The Engine Edge: Perks & Compensation</strong><br>We believe in rewarding great work with great benefits:</p> <ul> <li><strong>Compensation:</strong> Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.</li> <li><strong>Benefits: </strong>Check out our full list at <a href="https://engine.com/culture">engine.com/culture </a></li> <li><strong>Environments for Success:</strong> Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.</li> </ul> <p><em>Perks and benefits may vary based on employment type, location, and more</em></p></div>