<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p><strong>What is the role </strong></p> <p><strong>The Senior Infrastructure Engineer</strong> offers extensive experience in infrastructure and network support, delivering reliable technical solutions and successful project outcomes. A collaborative professional who excels in maintaining high service standards, resolving complex issues, and ensuring SLA compliance.</p> <p>The following include but may not be limited to the responsibilities of the Senior Engineer:</p> <ul> <li>Provide remote support for servers, storage, network, and cloud infrastructure across multiple environments.</li> <li>Administered and maintained Windows Server, Linux, virtualization, and cloud platforms to ensure performance, availability, and security.</li> <li>Diagnose and resolved infrastructure issues through troubleshooting, root cause analysis, and timely implementation of solutions.</li> <li>Monitor system health, managed incidents and service requests, and consistently met SLA targets.</li> <li>Support Active Directory, DNS, DHCP, virtualization, backup, and disaster recovery solutions.</li> <li>Collaborate with stakeholders to deliver infrastructure improvements, system upgrades, and technical solutions.</li> <li>Maintain accurate technical documentation, system configurations, and operational procedures.</li> <li>Serve as an escalation point for complex infrastructure issues and contributed to process improvement and automation initiatives.</li> <li>Participate in on-call support rotations and ensure timely resolution of critical incidents.</li> </ul> <p> </p> <p><strong>Work Set-up / Work Schedule</strong></p> <ul> <li>Remote</li> <li>6:00 AM - 3:00 PM (Manila Time)</li> </ul> <p> </p> <p><strong>Who we are looking for </strong></p> <p>Successful candidate must possess: </p> <ul> <li>Must have 5+ years of hands-on experience managing and supporting enterprise server infrastructure preferably within an MSP (Managed Service Provider) environment.</li> <li>Strong expertise in Windows Server, Linux, Active Directory, Azure AD (Entra ID), Group Policy, Microsoft 365, NPS, and WSUS.</li> <li>Proven experience with VMware, Hyper-V, SAN storage, Veeam backup, and disaster recovery solutions.</li> <li>Hands-on knowledge of data centre operations, including server deployments, hardware upgrades, migrations, and break-fix support.</li> <li>Skilled in troubleshooting and resolving complex server, storage, virtualization, and infrastructure issues.</li> <li>Good understanding of networking fundamentals including LAN/WAN, TCP/IP, routing, switching, firewalls, and VPNs.</li> <li>Experience supporting Cisco and Fortinet environments, including firewall and VPN administration.</li> <li>Proficient in PowerShell and Bash scripting for automation and operational efficiency.</li> <li>Strong analytical, problem-solving, and stakeholder management skills with the ability to deliver reliable infrastructure support in fast-paced environments.</li> </ul> <p></p> <p><strong>What we offer</strong></p> <ul> <li>Day 1 HMO + 1 free dependent (upon regularization)</li> <li>Health and Wellness Reimbursement Benefits</li> <li>Sunlife Group Insurance</li> <li>Company Salary Loans</li> <li>Government contributions</li> <li>Assistance with government loan payments</li> <li>13th month pay</li> <li>Night differential pay</li> <li>Holiday pay (for hours worked on holidays)</li> <li>Mandated Leaves</li> <li>Work equipment provided</li> </ul> <p></p> <p><span style="color: rgb(255, 255, 255);"><span class="TextRun SCXO189045023 BCX8" lang="EN-PH" data-contrast="auto"><span class="NormalTextRun SCXO189045023 BCX8">#LI-SA2</span></span><span class="EOP SCXO189045023 BCX8"> </span></span></p><div class="content-conclusion"><p><span data-teams="true">New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to