<div class="content-intro"><h3>About Point</h3> <p><strong>✨ Real Impact, Real People:</strong> Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.</p> <p><strong>✨ Funding:</strong> With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.</p> <p><strong>✨ Game-changing Product:</strong> We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.</p> <p><strong>✨ Great Place to Work:</strong> Our employees love working here! We are a <a href="https://www.greatplacetowork.com/certified-company/7037273">Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area</a>.</p> <p><strong>✨ Remote First Culture, Genuine Connection:</strong> Work from anywhere in the U.S. while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Select roles may require onsite work at our Palo Alto office one day per week.</p> <p> </p> <p> </p></div><p> </p> <p><strong>Local or 100% Remote<br></strong></p> <p> </p> <p><strong>About the role</strong></p> <p>We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring. As an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.</p> <p> </p> <p><strong>Your responsibilities</strong></p> <ul> <li><strong>Day-to-Day Team Support</strong> <ul> <li>Review and manage team calendars daily to ensure sales coverage.</li> <li>Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.</li> <li>Resolve homeowner complaints.</li> </ul> </li> <li><strong>Performance Management</strong> <ul> <li>Establish monthly sales goals. </li> <li>Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. </li> <li>Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.</li> <li>Conduct 1:1s and team meetings.</li> </ul> </li> <li><strong>Sales Training</strong> <ul> <li>Develop and implement monthly sales training plans.</li> </ul> </li> <li><strong>Hiring & Onboarding</strong> <ul> <li>Interview and hire new Account Managers.</li> <li>Guide new Account Managers/Sales Reps through the onboarding process.</li> </ul> </li> <li><strong>Cross-Functional Support</strong> <ul> <li>Meet with cross-functional partners regularly to provide support on sales-related initiatives.</li> </ul> </li> <li><strong>Sales Initiatives</strong> <ul> <li>Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.</li> <li>Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. </li> </ul> </li> </ul> <p> </p> <p><strong>About you</strong></p> <ul> <li data-start="177" data-end="254">Bachelor’s degree in a related field, or equivalent practical experience.</li> <li data-start="255" data-end="385">5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.</li> <li data-start="386" data-end="496">Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.</li> <li data-start="497" data-end="577">Proven experience leading complex operational and strategic initiatives.</li> <li data-start="578" data-end="665">Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.</li> <li data-start="666" data-end="780">Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.</li> <li data-start="781" data-end="924">Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.</li> <li data-start="925" data-end="1025">Skilled in defining short-term success metrics that align with long-term company objectives.</li> <li data-start="1026" data-end="1137">Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.</li> <li data-start="1138" data-end="1285">Effective in conflict resolution, fostering open communication and collaboration, and know