<div class="content-intro"><p>Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at <a class="x_Hyperlink x_SCXW119145975 x_BCX4" href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.syndigo.com%2F&data=05%7C02%7CBrianna.Sprutta%40syndigo.com%7Cb92e522c65a84b3d2ca808df090f6260%7Cf97df943e0064ddb89ab7c266ca1e0bd%7C0%7C0%7C639239633817574419%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ygxbt7gDOgqiIyaC4QfJm2kukJkN9xSURHy78IEaEOQ%3D&reserved=0" data-auth="NotApplicable" data-outlook-id="599c69ec-14b8-4e75-976a-fd301c828415" data-linkindex="1"><u>www.syndigo.com</u></a>.</p></div><p><span style="text-decoration: underline; font-size: 12pt;"><strong data-olk-copy-source="MessageBody">**This is a hybrid position that requires 2 days per week in office at our Chicago location**</strong></span></p> <p><span data-contrast="auto">As a </span><strong><span data-contrast="none">Strategic Customer Success Manager</span></strong><span data-contrast="auto">, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">You will manage a book of business </span><span data-contrast="none">of approximately 8-12 strategic enterprise customers</span><span data-contrast="auto">, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="none">You will play a role in improving our competitive advantage by developing, testing, and improving our workflows and product offerings. This will happen via participating in pilots, actively identifying improvements, and working with various internal teams to not only meet but exceed our customers’ expectations.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">HOW WE’LL BE WINNING TOGETHER DAY TO DAY</span></strong></p> <p><span data-contrast="auto">Customer Value & Outcomes</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the end-to-end success of assigned strategic enterprise accounts following implementation</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Establish, document, and track customer goals, success metrics, and ROI realization plans</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment<span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <p><span data-contrast="auto">Relationship Management</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally</li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing disco