<p>You will report to the Senior Logistics Manager and work closely with the broader Operations team, including supply chain, 3PL partners, and sourcing. Balsam moves a high volume of 40-foot ocean containers annually across multiple global origins. This role is responsible for the ground-level execution that keeps those containers moving on time and at cost — and for building the operational discipline that will support continued growth.</p> <p> </p> <p>This full-time position is expected to work in a hybrid model, which currently includes Monday, Tuesday and Wednesday in-office.</p> <p> </p> <p><strong>What you’ll do: </strong></p> <p>Coordinate Specialized Shipment Programs</p> <ul> <li>Coordinate assigned business-to-business and retail store shipments from initial request through delivery.</li> <li>Support shipments that fall outside standard inbound transportation processes, including one-time, expedited, or specialized transportation requests.</li> <li>Gather shipment requirements and ensure the appropriate internal teams and logistics partners have the information needed to execute.</li> <li>Coordinate communication among suppliers, retail partners, warehouses, third-party logistics providers, and internal stakeholders.</li> <li>Maintain clear ownership, status, and next steps for assigned shipments.</li> </ul> <p>Provide Transactional Logistics Support</p> <ul> <li>Create shipping labels and supporting transportation documents for approved requests.</li> <li>Validate shipment instructions, delivery requirements, routing information, and key handoffs.</li> <li>Follow up on missing or incomplete information that could prevent shipment execution.</li> <li>Maintain organized shipment documentation and records.</li> <li>Support administrative logistics activities associated with assigned transportation programs.</li> </ul> <p>Support Pre-Season Planning and Forecasting</p> <ul> <li>Assist with the collection and consolidation of projected shipment volumes.</li> <li>Support container, transportation, and capacity forecasting activities.</li> <li>Compare forecasted activity against current shipment and booking information.</li> <li>Identify gaps, inconsistencies, or risks in shipment readiness and communicate them to the appropriate owner.</li> <li>Support peak-season preparation through data validation, partner coordination, and follow-up.</li> </ul> <p>Coordinate Exception Management</p> <ul> <li>Monitor assigned shipments for missed milestones, documentation gaps, booking issues, delivery risks, and data discrepancies.</li> <li>Coordinate follow-up with the party responsible for resolving each issue.</li> <li>Maintain visibility to issue status, ownership, next steps, and expected resolution.</li> <li>Escalate exceptions requiring prioritization, commercial decisions, additional capacity, or management intervention.</li> <li>Support root-cause identification and recurring process improvements.</li> <li>Monitor container free time and last free day (LFD) windows; coordinate drayage pickups and empty returns proactively to minimize detention and demurrage exposure; support the Sr. Logistics Manager in reviewing and disputing charges.</li> <li>Track carrier and 3PL performance against defined service-level agreements (SLAs) — including on-time pickup, empty return windows, and appointment compliance — and flag recurring failures to the Sr. Logistics Manager for vendor performance review.</li> </ul> <p>Support Reporting and Data Accuracy</p> <ul> <li>Maintain accurate shipment information within current transportation and reporting tools.</li> <li>Reconcile information received from suppliers, logistics providers, warehouses, and internal teams.</li> <li>Prepare operational updates for assigned shipment programs and exceptions.</li> <li>Identify inaccurate, incomplete, or conflicting shipment information and route issues to the appropriate owner.</li> <li>Support improvements to logistics reporting, documentation, and operating procedures.</li> </ul> <p><strong> </strong></p> <p><strong>What you bring to the table: </strong></p> <p>Required</p> <ul> <li>3–5 years of experience in inbound or import freight coordination, with hands-on exposure to ocean container movements.</li> <li>Working knowledge of drayage operations, port processes, and inbound container lifecycle — including familiarity with detention, demurrage, free time, and last free day concepts.</li> <li>Experience coordinating with freight forwarders, drayage carriers, and 3PL warehouse partners.</li> <li>Strong data reconciliation and organizational skills; comfortable working across multiple shipment records, tracking tools, and data sources simultaneously.</li> <li>Proven ability to manage exceptions under time pressure — identifying issues early, routing them to the right owner, and following through to resolution.</li> <li>Effective communicator across internal teams and external vendors; comfortable working across time zones with overseas suppliers.</li> <li>Proficiency in Excel or Google Sheets for tracking, reconciliation, and operational reporting.</li> <li>Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions</li> </ul>