<h2 class="p1"><span class="s1">Role Description</span></h2> <p>Dropbox is hiring a Customer Evidence Manager to<span class="thread-482953488634939485839339"> own</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">and drive </span>the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who <span class="thread-455189470959161030602393">understands that the value of a customer story</span> is not that it gets published — it is that it<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8"> protects customer trust, gives buyers credible, accurate proof</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">and </span>moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution <span class=" h-lparen">(writing,</span> video, design) is delivered through agency partners you brief and direct.</p> <p>Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.</p> <p><span class="thread-527949965194191466557053 attrcomment attrcommentfirst thread-527949965194191466557053-first"><span class="comment-extra-inner-span">You will own the program </span></span><span class="thread-527949965194191466557053 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8"><span class="comment-extra-inner-span">outcomes and operational rigor</span></span> — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">the full suite of Dropbox products and solutions, including </span> AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.</p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">of the asset library </span>— case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">.</span></li> <li>Manage the sales content library <span class=" h-lparen">(Highspot,</span> Deeto, or comparable) — organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.</li> <li>Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.</li> <li>Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.</li> <li>Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.</li> <li>Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.</li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li>8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.</li> <li>Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles <span class=" h-lparen">(not</span> solely a published content library).</li> <li>Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation throu