Customer Success Manager

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Exiger is the AI partner for supply chain and procurement automation. Its centralized <span><a href="http://1EXIGER.AI" target="_blank">1EXIGER.AI</a></span> platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Customer Success Manager</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":322,"335559739":322}"> </span></p> <p><strong><span data-contrast="auto">Location:</span></strong><span data-contrast="auto"> Vancouver, BC OR Toronto, ON</span><br><strong><span data-contrast="auto">Work Environment:</span></strong><span data-contrast="auto"> Hybrid</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Role Summary</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":299,"335559739":299}"> </span></p> <p><span data-contrast="auto">Exiger is seeking a </span><strong><span data-contrast="auto">Customer Success Manager</span></strong><span data-contrast="auto"> based in Canada to manage and grow relationships with enterprise customers across the Americas and broader NoAM region.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">This is a hands-on, technology-forward role for someone who is curious about how AI is changing the way businesses operate and who can become deeply knowledgeable about both our customers and the Exiger platform. You will work with customers to understand their objectives, organizational structure, stakeholders and use cases, then help translate the capabilities of Exiger’s technology into measurable business outcomes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">You will own relationships throughout the post-sale customer lifecycle, driving adoption, utilization and value realization while protecting renewals and identifying opportunities to expand the partnership. Success in this role requires the ability to move comfortably between detailed product and workflow conversations, strategic discussions with senior stakeholders and the commercial realities of managing an enterprise account.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What You’ll Do</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":299,"335559739":299}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the day-to-day and strategic customer relationship across a portfolio of enterprise customers in the Americas and NoAM. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Build multithreaded relationships across customer organizations, developing strong connections with users, champions, executive sponsors and other key stakeholders. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Develop a deep understanding of each customer’s business, organizational structure, objectives, challenges and evolving priorities. </span>&l