<h1><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">About us</span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>Build a newsworthy career at the FT.</em></span></p> <h1><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our commitment to diversity, equity and inclusion</span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.</span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">About FT Live</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">FT Live is the conferences and events division of the Financial Times and its group publications. Its mission is to bring global executive audiences the latest knowledge and opinion while creating opportunities for influential leaders to connect.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Chaired by senior FT journalists, FT Live’s portfolio includes more than 250 events, strategic forums and digital webinars each year. These events bring together leading public- and private-sector decision-makers, visionaries and strategists for agenda-setting discussions on the defining issues facing global economies and industries.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">From distinctive audience experiences such as the FTWeekend Festival to senior-level business summits including the award-winning Global Boardroom, FT Live is one of the FT Group’s most successful and fastest-growing divisions.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The role </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a Customer Experience Executive supporting FT Live's global events, you'll be responsible for delivering an exceptional delegate experience throughout the customer journey. You'll provide high-quality customer support primarily through email and phone, helping delegates with event registrations, bookings, confirmations, payments, refunds and event-related enquiries. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This role will work closely with our Events, Finance and Technology teams to resolve issues and ensure a seamless experience for attendees.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Key responsibilities:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Responding to customer emails and phone calls in accordance with SLA’s </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supporting delegates through their booking process </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Processing cancellations & refunds</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Order reconciliation</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Liaising with customers and the finance department on account queries </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Raising inconsistencies and technical issues</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-