Customer Success Pharmacy Technician

<div class="content-intro"><h2><strong>About Judi Health</strong></h2> <p>Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.<br><br>At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit <span><a href="http://www.judi.health" target="_blank">www.judi.health</a></span>.</p></div><p><span data-contrast="none">Location: Hybrid, 3 days a week in-office</span><span data-contrast="none"> in New York, NY, Charlotte, NC or Denver, CO </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Position Summary</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":2,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Judi Health is seeking a self-driven pharmacy technician with operating experience in pharmacy utilization management review across all lines of business (Medicare, Medicaid, Exchange, Commercial). This client-facing role will report to the Senior Customer Success Pharmacist and be accountable for onboarding and servicing new and existing clients of Judi’s Prior Authorization Tool. This role will be expected to maintain an in-depth understanding of the evolving capabilities of Judi’s Prior Authorization Tool. Exceptional communication skills and attention to detail are critical for communicating with clients in a manner that facilitates their ability to successfully adopt the tool into their own utilization management workflow.</span><span data-ccp-props="{"335557856":16777215}"> </span></p> <p> </p> <p><strong><span data-contrast="auto">Position Responsibilities:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="none">Build and maintain trusted relationships with clients through superior customer service. Provide oversight of the clients’ ongoing use of Judi’s Prior Authorization Tool.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Assist with accurate and timely transition of new clients to Judi’s Prior Authorization Tool.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support communications throughout the implementation process, including, but not limited to, detailed and strategic guidance through criteria, letter, and turnaround time configuration, as well as queue management and reporting expectations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Proactively identify execution risks and mitigation strategies.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Collaborate with product managers, customer success pharmacists and other stakeholders to manage issue prioritization and resolution.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Provide ongoing client support to troubleshooting inquiries.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Understand and manage requests for new features in alignment with the product roadmap.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support configuration of delegated services into the Prior Authorization Tool, audits, and third-party integrations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Partner with customer success pharmacists, product managers and other team members operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering for prior authorization processing.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Identify and drive efficiencies to increase the rate of adoption in the market.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends.</span><span data-ccp-props="{}"> </span></li> </ul> <p> </p> <p><strong><span data-contrast="none">Required Qualifications:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="none">National Certified Pharmacy Technician (CPhT) certification required.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">High school diploma or the equivalent, associate or bachel