<div class="content-intro"><h3>ABOUT US</h3> <p>E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.<br><br>RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.<br><br>RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.<br><br>Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.</p> <h4>OUR VALUES</h4> <ul> <li>Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.</li> <li>Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.</li> <li>High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.</li> <li>Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.</li> <li>Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.</li> <li>Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.</li> <li>Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.</li> </ul></div><h3><strong>ABOUT THE JOB</strong></h3> <p>We are seeking two dedicated <strong>Customer Support Specialists</strong> with a strong background in <strong>Helpdesk</strong> and <strong>Customer Support</strong> to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders.</p> <p>In this role, you will partner closely with <strong>Engineering</strong>, <strong>Customer Experience</strong>, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You’ll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR’s operational efficiency and customer satisfaction.</p> <h4><strong>Responsibilities:</strong></h4> <ul> <li>Serve as a primary point of contact for store-related technical support, assisting both <strong>external customers</strong> and <strong>internal stakeholders</strong>.</li> <li>Partner with IT, Engineering, and other cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments.</li> <li>Develop and maintain <strong>SQL queries</strong> and <strong>automation scripts</strong> to streamline processes, improve team productivity, and SLA adherence</li> <li>Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation.</li> <li>Drive root cause analysis and ensure effective issue escalation and follow-up.</li> <li>Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms.</li> <li>Contribute to a culture of continuous improvement within Customer Operations and Store Support processes.</li> </ul> <h3>ABOUT YOU</h3> <h4><strong>Required</strong>:</h4> <ul> <li>You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles.</li> <li>You have proven ability to explain technical concepts to non-technical audiences clearly and effectively.</li> <li>You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity.</li> <li>You have strong problem-solving, analytical, and organizational skills with a high attention to detail.</li> <li>You have experience using service desk management software to monitor KPIs and track customer issues.</li> <li>You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices.</li> <li>You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution.</li> <li>You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure.</li> <li>You have excellent written and verbal communication skills.</li> <li>You have the ability to work independently and collaboratively across teams.</li> <li>You have Intermediate knowledge of: Linux, Networking, Terminal. CMD, SSH and Telnet</li> <li>You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams.</li> <li>You have flexibility to work additional hours as required to provide