<div class="content-intro"><h3>ABOUT US</h3> <p>E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.<br><br>RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.<br><br>RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.<br><br>Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.</p> <h4>OUR VALUES</h4> <ul> <li>Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.</li> <li>Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.</li> <li>High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.</li> <li>Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.</li> <li>Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.</li> <li>Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.</li> <li>Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.</li> </ul></div><h3><strong>ABOUT THE JOB</strong></h3> <p>RADAR runs data infrastructure across 1,600+ live retail stores, processing tens of billions of real-world events every day. We’re hiring a Site Reliability Engineer to own the reliability of that system end to end — leading incident response, running day-to-day NOC operations, and building the observability foundation that lets us catch issues before they hit a store floor. You’ll be the steady hand during a live incident, and the engineer making sure there are fewer of them to begin with.</p> <h4><strong>Responsibilities:</strong></h4> <ul> <li>Own the incident management lifecycle end to end: detection, triage, escalation, communication, resolution, and postmortem for production incidents.</li> <li>Act as Incident Commander for high severity incidents, coordinating across engineering, support, and leadership until resolution.</li> <li>Run day-to-day NOC (Network Operations Center) operations, including 24/7 shift coverage, escalation matrices, and shift handover protocols.</li> <li>Coach and mentor NOC analysts on triage discipline and escalation judgment, and own NOC KPIs like response time and escalation accuracy.</li> <li>Design and maintain observability pipelines across metrics, logs, and traces, and define SLIs/SLOs with engineering and product.</li> <li>Build dashboards and alert that surface true signal from our sensor and platform data, cutting down on noise and alert fatigue.</li> <li>Facilitate blameless postmortems and root cause analysis, and track corrective actions through to closure.</li> <li>Maintain on-call rotations, runbooks, and escalation policies, and report on MTTA/MTTR/MTBF trends to leadership.</li> </ul> <h3>ABOUT YOU</h3> <h4><strong>Required</strong>:</h4> <ul> <li>You have 5+ years of experience in Site Reliability Engineering, DevOps, Infrastructure, or Production Operations, with direct incident response and on-call experience.</li> <li>You have experience running or actively contributing to a NOC, including shift scheduling, escalation processes, and performance metrics.</li> <li>You have strong hands-on experience with observability tooling (Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, OpenTelemetry, or similar).</li> <li>You have a solid understanding of SLIs, SLOs, SLAs, and error budgets, and how to use them to drive prioritization.</li> <li>You have hands-on release engineering experience, including CI/CD pipelines, deployment automation, and safe rollout practices like canary releases, feature flags, and automated rollbacks.</li> <li>You are proficient in at least one scripting or programming language (Python, Go, Bash, etc.).</li> <li>You have experience with infrastructure-as-code tools (Terraform, Ansible).</li> <li>You have experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).</li> <li>You are a clear, direct communicator who stays calm and organized under pressure during live incidents.</li> </ul> <h4><strong>Preferred:</strong></h4> <ul> <li>You have experience building or scaling a NOC from the ground up.</li> <li> You have a background in distributed systems architecture and microservices troubleshooting.</li> <li>You have familiarity with chaos engineering and resilience testing.</li> <li>You have a certification such as AWS Certified SysOps Administrator, Google Professional C