<div class="content-intro"><p>GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.</p> <p>GiveCampus is backed by leading investors including Y Combinator, but we’re also practitioners of <a href="https://go.givecampus.com/blog/reflecting-on-7-years-of-sustainable-growth/">Sustainable Growth</a>: we’ve made the <a href="https://www.inc.com/profile/givecampus">Inc. 5000 list</a> of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we <a href="https://go.givecampus.com/blog/our-second-tender-offer-in-three-years-and-what-it-means-for-the-future-of-givecampus/">celebrated a $140 million growth investment</a> that included a major liquidity event for GiveCampus employees–the second in less than three years. </p> <p>Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations. </p> <p>While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you’ll fit right in.</p> <p><br><strong data-stringify-type="bold">Location:</strong> This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.</p></div><h2>About the role</h2> <p>GiveCampus is looking for a hands-on Site Reliability Engineer to help improve the reliability, performance, and operational maturity of our platform.</p> <p>With our migration to AWS complete, this role will focus on operating and strengthening our production environment: improving observability, automating infrastructure and operational work, responding to incidents, and partnering with product engineers to build resilient systems.</p> <p>You will own well-scoped reliability projects and contribute to larger cross-functional initiatives. You should be comfortable working independently on straightforward problems, asking for guidance when needed, explaining technical tradeoffs, and keeping teammates informed at important milestones.</p> <h2>What you'll do</h2> <ul> <li>Operate, maintain, and improve production infrastructure in AWS.</li> <li>Build and maintain infrastructure as code using Terraform.</li> <li>Support workloads running on Kubernetes and Amazon EKS.</li> <li>Improve dashboards, alerts, and service-level indicators using New Relic or comparable observability platforms.</li> <li>Investigate production issues, identify root causes, and implement durable fixes.</li> <li>Participate in the shared 24/7 on-call rotation and contribute to effective incident response.</li> <li>Participate in blameless postmortems and complete follow-up actions that reduce the likelihood or impact of repeat incidents.</li> <li>Partner with product engineers to troubleshoot performance and reliability issues throughout the application stack.</li> <li>Improve application resilience using established patterns such as timeouts, retries, queuing, backpressure, and idempotency.</li> <li>Maintain and improve CI/CD pipelines and deployment workflows using tools such as GitHub Actions and CircleCI.</li> <li>Automate repetitive operational tasks and identify opportunities to reduce engineering toil.</li> <li>Create and maintain runbooks, system diagrams, troubleshooting guides, and production documentation.</li> <li>Contribute to capacity planning, performance testing, database reliability, and production-readiness reviews.</li> <li>Apply established security, access-control, logging, and compliance practices to infrastructure work.</li> <li>Own small-to-medium reliability improvements from technical design and work breakdown through delivery.</li> <li>Communicate progress, risks, tradeoffs, and blockers clearly while incorporating feedback from engineering partners.</li> </ul> <h2>What we're looking for</h2> <ul> <li>Approximately 5+ years of related experience in software engineering, infrastructure, systems engineering, SRE, Platform Engineering, DevOps, or equivalent practical experience.</li> <li>Hands-on experience operating production workloads in AWS.</li> <li>Hands-on experience running production workloads on Kubernetes, ideally Amazon EKS.</li> <li>Experience building or maintaining infrastructure using Terraform or a similar infrastructure-as-code tool.</li> <li>Experience with New Relic, Datadog, or another modern observability platform.</li> <li>Experience troubleshooting production incidents and participating in an on-call