<p><strong><span data-contrast="none"><span data-ccp-charstyle="Strong"><span class="TextRun SCXW76104724 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW76104724 BCX8">(Internal Candidates Only – Job Description not to be shared externally)</span></span><span class="EOP SCXW76104724 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335557856":16777215,"335559739":0,"335559740":300}"> </span></span></span></strong></p> <p><strong><span data-contrast="none"><span data-ccp-charstyle="Strong">Who is Blueprint?</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335551550":6,"335551620":6,"335557856":16777215,"335559739":0,"335559740":300}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-charstyle="Strong">Why Blueprint?</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-charstyle="Strong">What will I be doing?</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">Blueprint is looking for an <strong>Account Team Lead</strong></span><span data-contrast="none"><strong> </strong>to be part of the team. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">We are looking for a well-organized customer support leadership professional to significantly contribute to overall customer satisfaction by ensuring their team members are successfully coached and developed, so they can effectively respond to customer’s requests, issues, and concerns in a timely and professional manner. The Account Team</span><span data-contrast="none"> Lead directly impacts the success of the engagement by managing team members to maximize the productivity and quality of service provided to the client and their customers. The Team Lead will be expected to manage and respond to tickets as well as manage a team. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22"]}">Duties/Responsibilities:</span></span></strong><span data-contrast="none"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22"]}"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Manages the day-to-day operations and activities for the assigned team under general direction and guidance of the Operations Lead/Sr Operations Lead. This includes checking in with your team, review of timecards and attendance/schedule adherence, review and process TicketMaster feedback, and log nonproductive time on a daily basis.</li> <li data-leveltext="