<div class="content-intro"><p>Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! </p> <p>Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.</p> <p><em>Learn more at </em><a href="https://www.veracode.com/"><em>www.veracode.com</em></a><em>, on the </em><a href="https://www.veracode.com/blog"><em>Veracode blog</em></a><em>, and on </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveracode%2F&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454429530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WIg8EmVTgkrfgliLodV3%2Fgl%2F1IdGyT05d7Y%2FEfXS070%3D&reserved=0"><em>LinkedIn</em></a><em> and </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVeracode%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454434178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=YUcOAPoWdcug7OmcC1N7CEoeEKUFDAaTvgE4r1rAAe0%3D&reserved=0"><em>Twitter</em></a><em>. </em></p> <p> </p></div><p><span data-contrast="none">Veracode is seeking an experienced Manager, Customer Onboarding & Success to lead our customer onboarding function across Enterprise and commercial accounts — directly project managing technical deployments alongside Customer Solutions Engineers (CSEs), and ensuring customers achieve value quickly, adopt core capabilities, and are positioned for long-term success. This role directly reports to the Vice President of Customer Success.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">The ideal candidate brings a strong Customer Success background — building scalable programs in a B2B SaaS environment, hands-on experience project managing technical deployments, and leading enterprise onboarding teams. This person will own the customer journey across two segments: guided, high-touch onboarding for Enterprise accounts, where they will directly project manage deployments alongside CSEs and SAs; and a digital onboarding program for customers, delivering a high-quality experience at scale.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{"335559738":160,"335559739":60}"> </span></p> <p><span data-contrast="none">Onboarding Leadership & Customer Experience</span><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></p> <ul> <li><span data-contrast="none">Lead the onboarding function, managing and developing team members with clear accountability for customer outcomes, milestones, and exit criteria.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Ensure onboarding plans translate purchased solutions into clear business outcomes, timelines, responsibilities, and adoption goals — with a focus on accelerating time to first value.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Identify and resolve onboarding risks, stalled customers, and recurring friction points; establish standards for customer communication, stakeholder alignment, and governance.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <p><span data-contrast="none">Technical Deployment Project Management</span><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></p> <ul> <li><span data-contrast="none">Directly project manage customer deployments in partnership with CSEs and SAs — owning the end-to-end project plan, timeline, milestones, and customer-facing communication from post-sale through go-live.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Define task ownership for technical resources with tracked deadlines, dependencies, and escalation paths; run deployment status meetings and drive blockers to resolution.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Serve as the single point of accountability for the customer during deployment, translating technical activity into clear status, expectations, and next steps.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <p><span data-contrast="none">Customer Success & Cross-Functional Partnership</span><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></p> <ul> <li><span data-contrast="none">Partner with CS leadership, CSMs, and Sales to establish strong handoffs and ensure customers are positioned for long-term adoption, rete