crunchyroll · San Francisco, CA, United States · San Francisco, CA, United States
<div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2> <p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p> <p>Join our team, and help us shape the future of anime!</p></div><h2>About the role</h2> <p>As a Software Engineer III on the Media Delivery team, you will design, build, and operate highly reliable systems that stream video content to millions of Crunchyroll customers around the world.</p> <p>Positioned at the intersection of software engineering, cloud infrastructure, networking, and delivery, you will build fault-tolerant media replication and delivery across multi-cloud origins and global CDNs.</p> <p>You will drive maximizing availability, resilience, performance, security, and efficiency through automation and deep observability.</p> <h3><strong>What You'll Do</strong></h3> <ul> <li>Architect and operate scalable content replication systems and multi-origin storage to ensure playback resilience.</li> <li>Build multi-CDN delivery infrastructure to intelligently route global traffic based on performance, availability, and cost.</li> <li>Design fault-tolerant AWS and GCP cloud architectures that remove single points of failure in the delivery path.</li> <li>Develop high-volume networking solutions between cloud origins, CDNs, and playback services.</li> <li>Automate infrastructure provisioning, deployment, and recovery using Infrastructure as Code (IaC).</li> <li>Implement end-to-end observability (metrics, tracing, logging, SLOs, and alerts) to rapidly resolve playback issues.</li> <li>Harden platform security by proactively scanning for vulnerabilities and building secure-by-default infrastructure.</li> <li>Enhance reliability using automated health detection, failover, and self-healing mechanisms.</li> <li>Own full end-to-end service lifecycles, including design, deployment, on-call incident response, and continuous optimization.</li> <li>Troubleshoot complex production delivery issues across software, infrastructure, networks, and vendor partners.</li> <li>Collaborate with external CDN and cloud providers to optimize performance and resolve delivery bottlenecks.</li> <li>Participate in design reviews and code reviews to maintain high engineering standards for scale and maintainability.</li> </ul> <h2><strong>What Success Looks Like</strong></h2> <p>In this role, you will own and drive:</p> <ul> <li>High playback uptime and minimal user impact during infrastructure or vendor failures.</li> <li>Robust multi-origin and multi-CDN automated failover capabilities.</li> <li>Rapid incident detection and resolution via Datadog observability and actionable alerts.</li> <li>A secure platform with minimized vulnerability risks across core services.</li> <li>Reduced operational toil through IaC automation and self-healing systems.</li> <li>Cost-effective infrastructure efficiency that maintains top-tier streaming quality.</li> <li>Strong operational readiness, comprehensive runbooks, and clear ownership.</li> </ul> <h2>About You</h2> <p>We encourage you to apply if you meet the following requirements:</p> <ul> <li>5+ years of experience building and operating large-scale distributed systems.</li> <li>Proficiency in TypeScript (or another modern language) for application services and infrastructure automation.</li> <li>Production experience with AWS cloud infrastructure (GCP experience is a plus).</li> <li>Hands-on experience with Infrastructure as Code (IaC) tools and best practices.</li> <li>Experience operating high-volume CDN architectures (e.g., Fastly, Akamai, Google Media CDN, Cloudflare).</li> <li>Solid understanding of networking fundamentals (DNS, HTTP, TLS, caching, load balancing, routing).</li> <li>Background in designing high-throughput, low-latency delivery architectures across regions and external networks.</li> <li>Experience with Datadog (or similar tools) configuring metrics, logs, traces, SLOs, and alerts.</li> <li>Knowledge of cloud and application security principles integrated throughout design and operations.</li> <li>Proven track record of diagnosing and fixing complex production incidents across software and vendors.</li> <li>Strong ownership mindset with willingness to participate in on-call rotations and incident response.</li> <li>Clear technical communication and effective collaboration skills across cross-functional engineering teams.</li> </ul> <h2>About the Team</h2> <p>The Media Delivery team sits within Video Platform Engineering, driving the infrastructure that powers Crunchyroll's global streaming experience.</p> <p>We build and maintain global CDN networks, cloud origins, replication pipelines, and delivery services designed for high availability, security, and low latency.</p> <p>We partner closely with Content Pipeline, Content Protection, Playback, Security, and cloud partners to deliver high-quality media seamlessly to all device platforms.</p> <h2>Why you will love working at Crunchyroll</h2> <p>In addition to getting to w