<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><p><span style="font-size: 10pt;"><span style="font-size: 12pt;"><strong>About Agility Robotics:</strong></span><strong><br></strong>Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our robots rely on a complex intersection of hardware and advanced software to perform tasks in dynamic environments.</span></p> <p><span style="font-size: 10pt;"><span style="font-size: 12pt;"><strong>Role Overview:</strong></span><strong><br></strong>We are seeking a <strong>Senior</strong> <strong>Robot SW Triage & RCA Engineer</strong> specialized in Software Issue Triage and Root Cause Analysis (RCA). Your main function is to conduct remote triage, utilizing log parsing, telemetry data, and video analysis, to identify failures with software root causes and ensure they are accurately dispositioned to the appropriate SW development teams. You will conduct deep-dive root cause analysis on novel failures occurring at the hardware-software interface, while simultaneously architecting the diagnostic scripts and tools required to streamline these investigations.</span></p> <p><span style="font-size: 10pt;">In this role you will move beyond basic data review to navigate ambiguous failure modes, develop automated diagnostic scripts, and create the technical documentation that drives software reliability across the fleet.</span></p> <h2><span style="font-size: 10pt;"><strong>Issue Triage</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Effectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Root Cause Analysis</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Leverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause. </span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Continuous Improvement</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Author and maintain "Gold Standard" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Promote a culture of rigorous documentation and data-driven problem-solving.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></p> <p><span style="font-size: 10pt;"><strong>Experience:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">4+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience creating technical documentation or