<div class="content-intro"><p><span data-contrast="none">Cato Networks is the converged network and security cloud for the AI era.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p> </p></div><p>We are looking for an intelligent and customer-focused entry-level NOC Engineer to join our exciting new team. This is an opportunity to join a cloud network security software company rocket ship to take part in shaping the future of SASE and SD-WAN technology.</p> <p>PLEASE NOTE: This position will be located anywhere (remote home-office work) in the Philippines but will be working European/EMEA hours (13:00-22:00 PH time) and, once in a while, weekend coverage.</p> <p><strong><u>Responsibilities</u></strong><strong>:</strong></p> <ul> <li>Work in a shift-based team 24/7/365</li> <li>Monitor, troubleshoot, and resolve network/system issues and collaborate with other departments to ensure maximum uptime and accessibility for all sites/users.</li> <li>Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude</li> <li>Own and manage customer issues and see problems throughout resolution</li> <li>Engage, investigate and escalate if required on system related alerts</li> <li>Be a part in building and expanding the company’s Global Support Services team</li> <li>Track and monitor customer status and identify both areas of concern and growth opportunities</li> <li>Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance</li> <li>Nurture the relationship with the customer through ongoing communication and periodic meetings</li> </ul> <p><strong><u>Requirements</u></strong><strong>:</strong></p> <ul> <li>Has the motivation and drive to become a key member of the NOC / Support team</li> <li>Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers</li> <li>Can come from a Support Engineer (Tier1 or 2)/Technical Account Manager/Pre-sales background from web/network/information – security companies</li> <li>Familiar with ISP, DNS, DHCP, NAT, HTTP/HTTPS</li> <li>Familiar with VPNs, IPSec, Network & security protocols and standards</li> <li>Familiar with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS </li> <li>Familiar working with Cloud, SaaS technology provider </li> <li>Great troubleshooting abilities to dive into technical problems in real production environments</li> <li>Ability to adapt and work efficiently in a rapidly changing dynamic environment with willingness to manage multiple simultaneous projects</li> <li>Ability to work effectively and thrive in a fast-paced environment</li> <li>Ability to work with globally dispersed, cross-cultural team</li> <li>Excellent oral and written communication skills with a passion for working with customers</li> <li>Ability to work with globally dispersed, cross cultural team</li> </ul>