Assistant Community Manager

<div class="content-intro"><p><strong>Want to learn more about The Scion Group? <a href="https://thesciongroup.com/" target="_blank">Check out our website.</a></strong></p> <p>We're hiring immediately!</p> <p><em>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</em></p></div><p> </p> <h2><strong>*This position with support 5 properties in the College Station, Texas area. </strong></h2> <p> </p> <p><strong>Your Opportunity</strong></p> <p>Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision.<em> </em>This position will assist the General Manager with the supervision of all business functions related to operations and partner closely with the Customer & Sales Experience Manager on initiatives.</p> <p>The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.</p> <p><strong>Your Benefits</strong></p> <ul> <li>FLSA Status Exempt</li> <li>Discretionary annual bonus</li> <li>Paid Time Off</li> <li>Floating Holiday</li> <li>Health Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>401k Matching</li> <li>Paid Parental Leave</li> <li>Learning reimbursement opportunities</li> </ul> <p><strong>Your Responsibilities</strong></p> <p>Staff Development and Leadership</p> <ul> <li>Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.</li> <li>Assist the General Manager with the training, coaching, development and leadership of exceptional team members.</li> <li>Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.</li> <li>Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale.</li> </ul> <p>Property Administration</p> <ul> <li>Assist GM to prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.</li> <li>Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.</li> <li>Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documenting.</li> </ul> <p>Facilities & Capital</p> <ul> <li>Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance.</li> <li>Assist with upholding the Scion Standard by conducting monthly property walks and conducting inspections.</li> <li>Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.</li> <li>Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.</li> </ul> <p>Annual Turnover Process</p> <ul> <li>Assist the General Manager, Customer & Sales Experience Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.</li> <li>Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.</li> <li>Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.</li> <li>Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes.</li> <li>Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.</li> <li>Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.</li> </ul> <p>Financial Performance</p> <ul> <li>Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.</li> <li>Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month-end.</li> <li>Post and collect damage charges from quarterly inspections.=</li> </ul> <p>Customer Experience & Sales</p> <ul> <li>Develop written communication to keep customers informed of important community information to prevent resident concerns.</li> <li>Support the CXM with the execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.</li> <li>Utilize Key Performance Indicators (KPIs)