<div class="content-intro"><p>Come join the organization that is redefining security for the AI era. As one of the<a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever"> fastest-growing startups ever,</a> we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven<a href="https://www.g2.com/products/wiz-wiz/reviews"> track record of success</a> and a culture that values world-class talent. Not to mention, we're now<a href="https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz"> powered by Google</a>, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.</p> <p>Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</p></div><p><strong><span data-markdown-start-index="296">Minimum qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="321">Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.</span></li> <li><span data-markdown-start-index="477">7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field.</span></li> <li><span data-markdown-start-index="629">A minimum of 3+ years of in-depth experience with a major cloud platform.</span></li> <li><span data-markdown-start-index="704">Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript).</span></li> <li><span data-markdown-start-index="856">Proficiency in using Git and source code management systems for code collaboration.</span></li> <li><span data-markdown-start-index="941">Proficiency with REST APIs or GraphQL.</span></li> <li><span data-markdown-start-index="981">Proficiency with command-line tools and Linux operating system environments.</span></li> <li><span data-markdown-start-index="1059">A fast learner with a natural curiosity, a passion for technology, and the ability to work independently.</span></li> <li><span data-markdown-start-index="1166">A deep understanding of web technologies (e.g., HTTP, HTML, DNS).</span></li> <li><span data-markdown-start-index="1233">Experience leveraging AI tools to increase task efficiency.</span></li> </ul> <p><strong><span data-markdown-start-index="1293">Preferred qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="1320">Experience with DevOps technologies and CI/CD pipelines.</span></li> <li><span data-markdown-start-index="1378">Experience with Kubernetes and Container technologies.</span></li> <li><span data-markdown-start-index="1434">Experience with Infrastructure as Code (IaC) technologies such as Terraform.</span></li> <li><span data-markdown-start-index="1512">Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights.</span></li> <li><span data-markdown-start-index="1642">Experience with relational and NoSQL databases.</span></li> <li><span data-markdown-start-index="1691">Previous experience in a role within a CTO organization or a similar strategic technical team.</span></li> </ul> <p><strong><span data-markdown-start-index="1786">About the job:</span></strong><br><span data-markdown-start-index="1800">We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities.</span></p> <p><strong><span data-markdown-start-index="2378">Responsibilities:</span></strong></p> <ul> <li><span data-markdown-start-index="2397">Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution.</span></li> <li><span data-markdown-start-index="2545">Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges infl