<div class="content-intro"><p class="p1">Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.</p></div><p>As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics. </p> <p><strong>Responsibilities:</strong></p> <ul> <li> <p>Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training. </p> </li> <li> <p>Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).</p> </li> <li> <p>Assist in building and documenting standards and IT policies across the company.</p> </li> <li> <p>Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.</p> </li> <li> <p>Act as backup point of contact for AV support when lead is unavailable.</p> </li> </ul> <p><strong>Requirements:</strong></p> <ul> <li> <p>2-3 years in IT or AV support, operations or installation, including experience in:</p> </li> <li> <p>AV/VC systems knowledge in a corporate environment.</p> </li> <li> <p>Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.</p> </li> <li> <p>Proficiency with Windows, Mac and Linux operating systems.</p> </li> <li> <p>Experience managing Google Workspace and Okta IDP.</p> </li> <li> <p>Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).</p> </li> <li> <p>Excellent customer service, problem solving and teamwork abilities.</p> </li> </ul> <p><strong>Bonus Qualifications:</strong></p> <ul> <li> <p>Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.</p> </li> <li> <p>Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.</p> </li> <li> <p>Direct experience with Logitech & Neat hardware and management tools.</p> </li> <li> <p>Scripts or basic automation for device configuration.</p> </li> <li> <p>Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron, </p> </li> <li> <p>Experience operating within a globally distributed, fast paced enterprise environment.</p> </li> </ul> <p>The US base salary range for this full-time position is $85,000 to $125,000 base per year.</p> <p>The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.</p>