<div style="font-family: 'Segoe UI'; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;"> <h1>Telecom Manager</h1> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Patriot Growth Insurance Services</strong> | <strong>United States</strong> | <strong>Remote</strong> | <strong>Full-Time</strong></div> <h2>Why This Role Matters</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As Telecom Manager, you'll play a critical role in modernizing and scaling telecommunications services across a rapidly growing organization. This position leads the successful delivery of a major RingCentral migration while overseeing the transition of telecom circuits across approximately 170 independent agencies to a managed services provider.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"> </div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">You'll partner closely with agency stakeholders, telecommunications carriers, managed service providers, project managers, and internal technology teams to ensure seamless migrations, reliable operations, and exceptional end-user experiences. Your leadership will directly influence business continuity, operational efficiency, cost optimization, and the long-term success of Patriot's telecom strategy.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"> </div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Work Arrangement:</strong> Remote-first role with occasional travel. Scheduled evening and weekend work is required to support migration activities and production cutovers.</div> <h2>How You'll Make an Impact</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Manage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post-cutover support.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Govern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.</li> </ul> <h2>Who You Are</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A proactive problem solver who remains calm and organized while managing complex migration activities and competing priorities.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Skilled at building productive relationships across technical teams, agency leadership, external vendors, carriers, and managed services partners.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Comfortable balancing strategic planning with hands-on execution and operational support.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Highly organized with strong project coordination, documentation, and stakeholder communication skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A collaborative leader who can effectively manage contractors, vendors, and cross-functional workstreams.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Detail-oriented and process-driven, with a focus on accuracy, accountability, and continuous improvement.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Adaptable and capable of managing multiple concurrent projects in a fast-paced, acquisition-driven environment.</li> </ul> <h2>What You Bring</h2> <h3>Day One:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post-migration support.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle gover