<div style="font-family: 'Segoe UI'; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;"> <h1>Administrative Assistant</h1> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Dempsey</strong> | <strong>Ann Arbor, MI</strong> | <strong>Hybrid</strong> | <strong>Full-Time</strong></div> <h2>Why This Role Matters</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Join a growing Employee Benefits team where your organization, attention to detail, and commitment to client service help create a seamless experience for employers and their employees. As an Administrative Assistant, you'll play an important role in supporting small group accounts, helping Account Managers deliver accurate renewals, smooth enrollments, and responsive service.<br><br></div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">In this role, you'll work closely with Account Managers, insurance carriers, and clients to keep benefit programs running efficiently. Your contributions will help maintain strong client relationships, support renewal activities, and ensure critical benefits information is managed accurately and on time.</div> <h2>How You'll Make an Impact</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support Account Managers in servicing small group employee benefits clients and maintaining strong client relationships.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate enrollments, terminations, and benefit changes with carriers and vendors to ensure accuracy and timely processing.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Assist with employee benefits renewals by gathering data, preparing proposals, and reviewing plan options.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Respond to client inquiries regarding benefits, billing, eligibility, and claims with professionalism and urgency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Maintain organized and accurate client records within agency management systems and carrier platforms.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Prepare client-facing materials, including spreadsheets, presentations, and benefits summaries that support informed decision-making.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with insurance carriers to resolve issues, track outstanding items, and ensure timely follow-up.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Assist with compliance-related documentation and processes, including ACA-related requirements.</li> </ul> <h2>Who You Are</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Detail-oriented and committed to producing accurate, high-quality work.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Organized and able to manage multiple priorities in a fast-paced environment.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Client-focused with a service-first mindset and strong follow-through.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A collaborative team player who enjoys supporting others and contributing to shared goals.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Comfortable communicating professionally with clients, carriers, and internal partners.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Adaptable and eager to learn new systems, processes, and insurance concepts.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Motivated to build a long-term career within the employee benefits industry.</li> </ul> <h2>What You Bring</h2> <h3>Day One:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">1-2 years of experience in an administrative, office support, or customer service role.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong organizational skills and exceptional attention to detail.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent written and verbal communication skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to manage competing priorities and meet deadlines effectively.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong interpersonal skills and the ability to work collaboratively within a team environment.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Dedication to delivering high-quality client service and maintaining professionalism in all interactions.</li> </ul> <h3>Valuable Additions:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience supporting employee benefits, insurance, HR, or related professional services teams.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Familiarity with agency management systems or benefits administration platforms.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Exposure to ACA compliance processes or employee benefits documentation.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Interest in obtaining a Life & Health insurance license and pursuing a career in employee benefits.</li> </ul> <h2>Real Benefits for Real Life</h2> <